Site Operations Production Manager

Premier Logitech•Coppell, TX

About The Position

Premier Logitech, located in Coppell, Texas is seeking an experienced Site Operations Production Manager with hands on management of the refurbishment of electronic devices. Must have multi-function and multi-discipline work environment experience. Position Summary: Oversees day-to-day operations for assigned functions in a facility. Forecasts and manages staffing, materials, equipment and space required to meet Client expectations and Company production goals in area of responsibility. Works with various departments to ensure support is available to meet operational and production objectives. Continuous improvement is a prime objective. Accomplish objectives by directing through the Team Success Partners.

Requirements

Completion of a Bachelors’ degree or equivalent
Minimum of six years of related experience or training; or equivalent combination of education and experience
Expert level user of warehouse management systems
Knowledgeable of Lean Six Sigma, 5S and Continuous Improvement fundamentals
Ability to read, analyze and interpret complex documents
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work with and be proficient with Microsoft 365 software, including intermediate excel skills and various other office equipment
Ability to write and complete routine reports and correspondence
Ability to calculate figures and amounts such as discounts, commission, interest and percentages
Ability to multi-task and set priorities
Ability to exercise, tact, judgement and persuasiveness and diplomacy with internal and external customers
Ability to speak effectively and professionally before customers, vendors, supervisors and employees of the organization

Responsibilities

Ensures operational efficiency while using hands on leadership.
Fosters a culture of accountability.
Drives development of all employees.
Demonstrates professionalism in conduct and presentation.
Maintains budget and financial performance across all Clients assigned through proper allocation and expenditure of resources.
Hires and trains staff to produce quality work and meet individual productivity standards.
Supports Employee engagement activities and bolsters employee morale.
Provides Staff coaching, retraining and corrective actions as needed.
Ensures proper handling and care for all Company and Client owned inventory, materials, and other assets.
Reviews and understands all SOWs for each assigned Client or Project to ensure that SOW requirements and metrics are achieved.
Achieve quality objectives for all work efforts.
Creates an internal corrective action for any routine production non-conformance.
Creates and executes Corrective Action Report for non-conformances that impact Client service level, output goals or quality.
Works with Customer Success Managers to understand and properly plan for increases to existing and new Client needs.
Ensures that Operation and Production staff perform work as outlined in individual work instructions.
Coordinates with Quality, engineering and Customer Success Managers for process adjustments to work instructions.
Proactively initiates efforts to improve performance metrics even when meeting the minimum standard
Reviews metrics as needed for financial performance, Client Service levels and Production quality and takes actions to resolve metrics failing to meet standards.
Partners with Sales, Customer Success Managers and any support staff leaders needed in development of cost analysis for volume increases, new product introductions, new Client onboarding and SOWs.
Reports any cost increases for current work related to scope change to the Senior Vice President of Operations and the assigned Customer Success Manager.
Conducts Client site tours and prospective Client site tours as needed.
Uses Client focused positive and articulate communications with Clients.
Coordinates with Customer Success Managers to ensure accurate Client invoicing.
Ensures that Company Policies are followed including physical Security and IT and Systems Infrastructure Security.
Initiates ramp ups, ramp downs and manages multiple shifts as needed to meet demand and reduce capital outlay.
Conducts regularly scheduled Operations meetings with staff and Support staff to discuss Client work efforts, ensure optimal performance and ensure assigned staff are flowing down information to employees.
Ensures the safety and wellbeing of all employees and ensures all safety measures are followed as well as coaching staff on safety and reviewing safety incidents to prevent recurrence.