Manager, Production Operations

Universal Music•New York, NY

About The Position

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. Famehouse, a division of UMG, is the preeminent leader in D2C solutions in music, defining & delivering the industry’s best-in-class service to connect artists with their fans. Established & headquartered in Philly, Famehouse powers D2C for UMG’s labels, artists, and Bravado, along with a select roster of 3rd party clients. Our success & culture is fueled by collaboration—both within FH and with our partners. We are passionate about the impact of D2C & merchandise for artists, providing a full-service solution to grow an artist’s owned business including strategy, creative, storefront merchandising, fulfillment, customer service, technology, and more. How we LEAD: The Manager, Production Operations owns the end-to-end execution of production with third-party vendors, from order placement through inbound delivery and receipt. This role is accountable for production timelines, vendor performance, quality inspection readiness, and inbound logistics coordination to fulfillment centers. The Manager ensures operational accuracy across ERP systems, enforces compliance with production and shipping standards, and drives KPI performance across on-time delivery, goods receipt, and production cycle time. This role partners closely with Production, Logistics, Quality, and Finance to ensure product flows efficiently, issues are resolved proactively, and data integrity is maintained across systems. How you’ll CREATE: Own end-to-end production execution with third-party vendors from order placement through inbound delivery and receipt Manage vendor production timelines, shipment readiness, documentation accuracy, and inbound logistics coordination Oversee quality inspection coordination and ensure production outputs meet established quality and compliance standards prior to receipt Maintain visibility to goods on order, WIP, in-transit, and received within ERP and tracking tools Ensure accurate ASN enforcement, packing list validation, and goods receipt into ERP systems Partner with Logistics and 3PLs to ensure on-time inbound delivery to fulfillment centers Coordinate with Finance to ensure invoice accuracy, timely reconciliation, and vendor payment readiness Track and report production and inbound KPIs, including on-time delivery, cycle time, shortages, damages, and exceptions Proactively identify and resolve production delays, inbound issues, quality failures, or data discrepancies Drive process improvement to strengthen production

Requirements

3-5 years of experience in production operations, supply chain, or order management, preferably in consumer products, apparel, or entertainment merchandise
Proven experience managing third-party vendors and production workflows.
Strong understanding of quality inspection processes, inbound logistics, and goods receipt controls
Experience using Navision (Microsoft Dynamics), SAP, or similar ERP systems
Advanced excel skills (pivot tables, lookups, reporting)
Strong analytical, organizational, and problem-solving skills
Ability to manage multiple priorities in a execution-focused environment

Responsibilities

Own end-to-end production execution with third-party vendors from order placement through inbound delivery and receipt
Manage vendor production timelines, shipment readiness, documentation accuracy, and inbound logistics coordination
Oversee quality inspection coordination and ensure production outputs meet established quality and compliance standards prior to receipt
Maintain visibility to goods on order, WIP, in-transit, and received within ERP and tracking tools
Ensure accurate ASN enforcement, packing list validation, and goods receipt into ERP systems
Partner with Logistics and 3PLs to ensure on-time inbound delivery to fulfillment centers
Coordinate with Finance to ensure invoice accuracy, timely reconciliation, and vendor payment readiness
Track and report production and inbound KPIs, including on-time delivery, cycle time, shortages, damages, and exceptions
Proactively identify and resolve production delays, inbound issues, quality failures, or data discrepancies
Drive process improvement to strengthen production

Benefits

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including:
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent