Manager, Product Management

The Walt Disney Company • Orlando, FL

1d • Onsite

About The Position

At Disney, we are storytellers who make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader, committed to creating and delivering unforgettable experiences across global theme parks, resorts, and vacation clubs. Disney Experiences Technology creates world-class immersive experiences. As the Manager of Product Management, you will lead the strategic vision and roadmap for the Contact Center (Sales & Service) and Site-Specific application portfolios. This role requires a leader who is a strategist and a pioneer in "Next-Gen" product management, responsible for integrating Generative AI into the Guest and Cast experience and utilizing AI-driven tools (such as Cursor) to revolutionize internal product definition and delivery workflows. You will lead, mentor, and grow a high-performing team of 5–6 Product Managers to drive measurable business outcomes across a diverse global ecosystem.

Requirements

• 8+ years of experience managing teams and leading through influence.
• Proven track record of creating and executing roadmaps for complex technology platforms, specifically within the Contact Center, Sales, or Service space.
• Demonstrated vision for utilizing AI tools (e.g., Cursor, ClaudeCode) to streamline internal product management and delivery processes.
• Deep experience in the full Software Development Life Cycle, ensuring that product vision translates into high-quality engineering delivery.
• Ability to accurately forecast and manage budgets, using financial data to communicate the health and status of your area.
• Proven ability to partner across various business lines (domestic and international) to ensure a consistent Guest and Cast experience.

Nice To Haves

• Passion for improving Cast and overall Customer Experiences

Responsibilities

• Formulate and maintain comprehensive, forward-looking roadmaps for the Contact Center platform (Sales and Service) and Site-Specific apps, ensuring alignment with global business strategy and growth opportunities.
• Identify and champion use cases for AI within the product roadmap to increase revenue and efficiency. Drive the adoption of Gen-AI tools within the internal PM process to improve the quality of requirements and accelerate the SDLC.
• Lead and mentor a team of 5–6 Product Managers, fostering a "people-first" culture that prioritizes continuous learning, curiosity, and excellence.
• Act as a key collaborator with business and technology leaders, navigating complex relationships to ensure all partners are "brought along" during critical transformation moments.
• Oversee the product lifecycle for specialized applications supporting critical operations such as the Disney College Program (DORMS), Textile Services, and Animal Sciences.
• Manage the budget for your product area, utilizing financial tracking and forecasting as a key bellwether for the health and predictable delivery of your portfolio.

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package.
• Full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees