Manager - Product Management

UPS•Parsippany, NJ

1d•$135,780 - $251,580•Onsite

About The Position

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. This Manager, Product Management role analyzes business systems, processes, and related data to determine how solutions can be engineered to provided new or improved business capabilities and/or processes. The role acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria. This position functions as a proxy product owner and subject matter expert for various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation. The manager prepares communications and makes presentations on system enhancements and/or alternatives. This role is accountable for the performance and results of a team or multiple teams, coordinating work across the organization to ensure effectiveness. The manager makes decisions about the workforce, including hiring, development, and rewards, focusing on connecting and integrating processes and people. This position directly manages subordinate supervisors or a team of employees who apply conceptual and theoretical expertise, and has accountability for the performance and results of a team within their area of specialty. The manager adapts departmental plans and priorities to address resource and operational challenges, typically focusing on an annual time horizon, and provides technical guidance to employees, colleagues, and/or customers. Decisions and problem-solving are guided by policies, procedures, and department plans, with guidance received from a higher-level manager.

Requirements

Product Strategy & Business Acumen: Translating enterprise goals into a clear product vision and roadmap, Strong understanding of business outcomes: cost‑to‑serve, deflection, conversion, CX metrics, ability to prioritize ruthlessly using value vs. effort and ROI thinking and comfort communicating tradeoffs to leadership.
Technical Fluency (Especially AI / Platforms): Working knowledge of AI/ML concepts (LLMs, orchestration, guardrails, hallucinations), Platform dependencies, APIs, data flows, and integration risks, Ability to partner effectively with engineering without being hands‑on and Asking the right technical questions to de‑risk delivery.
Execution & Delivery Excellence: Strong backlog management and sprint readiness, Clear definition of MVP vs. future state, Managing cross‑team dependencies and unblockers proactively and Bias toward action and delivery, not analysis paralysis.
Stakeholder & Executive Communication: Confident communicating with Engineering, Operations, Design and Senior leadership, Tailoring the message for the audience (technical vs. executive), Strong written communication (one‑pagers, exec summaries).
Customer & User-Centric Thinking: Deep empathy for end users (customers, agents, internal teams), Uses qualitative + quantitative insights to guide decisions, Balances customer needs with operational realities.
Ownership & Accountability Mindset: Acts like an owner, not a coordinator, Comfortable making hard calls and standing behind them and Takes responsibility for outcomes, not just outputs.
Influence Without Authority: Driving alignment across teams without formal control, Navigating conflict constructively and Building trust with engineering and partners.
Bachelor’s degree in product design, technology or related field.
Must be currently located in the same geographic location as the job or willing to relocate yourself.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Uses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership.
Advises management on strategic issues and proposes recommendations to management, senior leaders, the Board of Director, etc.
Displays a deep understanding of the company’s environment and goals and provides recommendations that include ROI analyses to facilitate strategic decision-making.
Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two-way communication and delivers value to business partner.
Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
Develops trust and influence among key business partners.
Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
Identifies the interrelatedness of work activities across teams and recommends improvements to processes to increase effectiveness.
Removes team barriers to implementing new ideas or approaches by securing the necessary resources or support from senior management.
Ensures process improvement initiatives focus on measurable results, and helps teams establish measures of success.
Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).
Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user-friendly way.
Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease-of-use for various audiences.
Identifies strategic or high-impact business issues/opportunities and articulates the rationale for initiating a project or change.
Collaborates with and coaches colleagues in other departments to develop and assess the viability of potential strategies to address business issues/opportunities.
Develops recommendations and presents the business case for change, including viability of solution, implementation considerations, and an implementation roadmap.
Prioritizes multiple project plans, making final decisions about priorities, timing and resources.
Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.
Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.