Manager Procure to Pay

Sunrise Senior Living • McLean, VA

1d

About The Position

The Procure to Pay Manager has oversight of the Purchasing System, Expense System, Procure to Pay (P2P) Help Desk and Purchasing Care (P Card) Program and is responsible for the oversight and execution of Sunrise’s Procure to Pay Ecommerce systems and processes, serving as a subject matter expert (SME) on industry best practices. This role manages Sunrise’s in-house Purchase Order (PO) system and acts as a liaison between Corporate Procure to Pay and various Community Support Office (CSO) departments, communities and external contacts. It oversees the Procure to Pay Helpdesk Team, ensuring timely and professional completion of day-to-day tasks, conducting periodic KPI evaluations to maintain service levels and identifying opportunities for process improvement. Additionally, the role is accountable for all aspects of the Sunrise P Card program and the Expenses system, including integration with the Enterprise Resource Planning (ERP) system. Responsibilities include enforcing government regulations and company policies related to P Card spend, developing and administering the travel program, negotiating contracts with airlines, hotels, car rental agencies and similar services, managing end-to-end processes for P Card and expense systems, ensuring System and Organization Controls (SOC) controls are followed, monitoring expenses for misuse, conducting credit card audits and implementing process improvements. The manager serves as a SME for these programs, provides organizational direction, resolves inquiry escalations and acts as a liaison between Corporate Procure to Pay, CSO leadership, regional field support and communities. In addition to the above, this position will back up the P2P Manager of Accounts Payable when needed.

Requirements

• Strong leadership skills with the ability to coach and manage a remote staff.
• Analytical skills to interpret metrics, identify trends, and drive continuous improvement.
• Effective verbal and written communication skills, including issue resolution with senior leadership.
• Exceptional organizational skills and ability to prioritize competing demands.
• Four-year degree, preferably in Business Administration; equivalent experience may be considered.
• Minimum of 4 years related work experience.
• Ecommerce/Procure to Pay system and process knowledge.
• PeopleSoft system experience.
• Proficiency in Microsoft Word, Access, and Outlook.
• Intermediate to expert Microsoft Excel skills, including complex formulas, pivot tables, and macros.
• Understanding of relational databases.
• Strong IT knowledge and critical thinking skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to work effectively in a deadline-driven environment.
• Ability to communicate effectively with all levels of the organization.
• Ability to lead meetings and conference calls across departments and vendors.
• Ability to prioritize daily activities and understand accounting issues in complex environments.

Nice To Haves

• DSSI experience preferred; experience with other ecommerce platforms a plus.
• Power Automate experience a plus.
• Experience working with offshore outsourcing companies a plus.
• Familiarity with SQL and PeopleSoft nVision reporting preferred.
• Long-term care or healthcare experience preferred.

Responsibilities

• Purchasing Systems Maintain PO system configuration and business rules as applicable; monitor and triage PO exception requests; research issues; test functionality; maintain PO statistics; and monitor open and pending orders.
• Serve as a subject matter expert (SME) and provide guidance to assigned contracted team members to resolve system issues; provide ongoing system training to enterprise-wide users; create job aids; develop queries; and create management dashboard reports to monitor system health and team member performance.
• Assign PO creation workload to contracted team members based on expertise and bandwidth, ensuring orders are placed in accordance with service level agreements (SLAs) and workloads are balanced.
• Train and lead Procure to Pay staff through one-on-one training, coaching, and daily guidance while serving as Sunrise’s SME.
• Participate in workgroups and project teams related to system development, functionality, integrations, and enhancements.
• Enforce and support SOC controls.
• Perform contract template reviews in alignment with Sunrise Legal standards and established policies.
• Help Desk Maintain overall system configuration of the Help Desk and related key performance indicators (KPIs).
• Develop, train, and mentor contracted Help Desk team members on job duties related to the Manager’s functional oversight.
• Monitor Help Desk team progress, assess performance, and develop improvement goals at the individual, team, or process level.
• Develop action plans to improve customer satisfaction and drive process improvements.
• Ensure Help Desk inquiries are handled appropriately and timely.
• Report on field issues and ensure proper escalation to responsible parties.
• Perform periodic KPI reviews and identify action items for process gaps or improvement opportunities.
• Expenses System Maintain expense system configuration and business rules; monitor and triage issues; test functionality; maintain statistics; and monitor open and pending expense reports.
• Provide ongoing system training, create job aids, and develop standard operating procedures.
• Develop system queries and management dashboards to monitor process health, system performance, and team productivity.
• Act as steward and liaison between Sunrise and third-party expense Statistical Analysis System (SAS) providers.
• Delegate tasks to contracted team members supporting the expense program.
• Perform expense policy auditing and value-added audit activities.
• Conduct in-depth audits of suspicious P-Card activity and escalate findings to leadership.
• Train and lead Procure to Pay staff, providing coaching and daily guidance as Sunrise’s SME.
• Participate in workgroups and project teams related to system development and enhancements.
• Enforce and support SOC controls and administrative access.
• Collaborate with Financial Systems Director and accounting teams on coding availability, accrual variances, and month-end close.
• Pull supporting documentation for journal entry audits with ownership groups and capital partners.
• Perform contract reviews in alignment with Legal standards and established policies.
• P Card Program Serve as SME for P-Card compliance with IRS and CRA regulations.
• Act as steward and liaison between Sunrise and corporate banking partners.
• Manage timely wire payment requests to banking partners.
• Monitor and allocate quarterly administrative fee rebates.
• Prepare executive summary reports and track program KPIs.
• Develop and deliver mandatory annual policy training for cardholders.
• Monitor and enforce P-Card program compliance.
• Oversee issuance of credit cards to authorized team members.
• Manage merchant category codes and spending restrictions.
• Enforce and support SOC controls and administrative access.
• Exercise sound judgment regarding policy enforcement while maintaining regulatory compliance.
• Maintain compliance in assigned required training and all regulatory training.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees