Manager, Process Management - Banker Efficiency & Effectiveness, Business Banking

Capital One•McLean, VA

9d•$122,100 - $153,300•Hybrid

About The Position

Manager, Process Management - Banker Efficiency & Effectiveness, Business Banking Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. As a Manager, Process Manager in Business Banking Sales & Service at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver sales insights, efficiencies and effectiveness to our Business Banking team. The Process Manager associate will play a key role in delivering sales processes that impact the company’s bottom line. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role.

Requirements

At least 2 years of Process Management experience
At least 1 year of Google Suite experience

Nice To Haves

Bachelor’s Degree
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
At least 1 year of experience in Banking or Business Banking
At least 2 years of Sales Process Management experience

Responsibilities

Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional enhancements
Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders
Create and maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, diagrams, training and job aids)
Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
Position requires strong judgment, problem solving, job specific skills, communication and leadership