Manager, Process Management - PULSE Governance

Capital One•Houston, TX

21h

About The Position

Manager, Process Management - PULSE Governance Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. As a Manager, Process Management at Capital One, you will drive strategy and execute on high priority projects for the company. Responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Requirements

Bachelor’s Degree or Military experience
At least 4 years of Process or Risk Management experience
At least 3 years of Project Management experience
At least 2 years of Continual Improvement experience
At least 1 year of experience in People management
At least 2 years of Jira experience

Nice To Haves

Masters / MBA degree
5+ years of experience in Process management
4+ years of experience in Project management
2+ years of experience in People management
PMP, Lean, Agile or Six Sigma certification
Strong communication and collaboration skills
Strong problem solving and influencing skills
Work experience achieving results with complex projects

Responsibilities

Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
Ensuring projects are documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Analyze data and influence others to proactively identify data risks and trends
Identify and implement process improvements
Track and resolve process breakdowns, issues and risk events
Creating and validating processes
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes