Manager, Process Improvement

Walmart•Bentonville, AR

1d•$80,000 - $202,000

About The Position

Position Summary... What you'll do... Role summary: The (USA) Manager, Process Improvement leads initiatives to enhance key business functions by analyzing performance data, identifying gaps, and developing sustainable solutions. This role partners with cross-functional teams to align strategies, simplify processes, and drive change management efforts. The manager oversees global projects, ensuring compliance with company policies while fostering continuous improvement and stakeholder engagement. By translating technical insights into actionable business strategies, this position supports long-term goals and operational excellence, promoting accountability and measurable progress across the organization. About the team: The team leads Operations Excellence for Walmart Preferred Carrier, focusing on delivering a seamless and reliable seller experience across operational and support areas. Collaborating closely with Transportation Operations, Seller Support, and Account Management, the team identifies seller challenges, enhances cross-functional execution, and drives consistent service delivery. They prioritize process optimization across workflows and support channels to improve efficiency and service quality. As key operators, the team establishes performance expectations and ensures accountability for execution quality, responsiveness, and overall program success, fostering continuous improvement and operational excellence. What you'll do: Develop and implement process improvement initiatives to drive business objectives and enhance operational efficiency. Analyze data to assess current performance, identify gaps, and recommend sustainable solutions. Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in. Lead change management projects, managing expectations and ensuring successful adoption of new processes. Monitor program performance against metrics, addressing post-implementation issues proactively. Manage global projects by applying industry best practices and adapting processes across regions. Provide guidance on policies, controls, and tools to support behavior change and continuous improvement.

Requirements

Proven experience leading process improvement initiatives and managing change across complex business functions.
Strong ability to analyze data, identify performance gaps, and develop sustainable improvement solutions.
Expertise in collaborating with cross-functional teams and securing stakeholder alignment and buy-in.
Demonstrated project management skills with a track record of delivering transformational change from pilot to implementation.
Ability to communicate effectively with decision-makers and influence organizational strategies.
Knowledge of industry best practices and company policies to ensure compliance and operational excellence.
Commitment to continuous learning, adaptability, and driving measurable business results.
Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Nice To Haves

Leadership of cross-functional task forces or projects
Project Management Masters
Masters: Human Resources
Masters: Supply Chain
Lean Six Sigma Champion Certification - Certification

Responsibilities

Develop and implement process improvement initiatives to drive business objectives and enhance operational efficiency.
Analyze data to assess current performance, identify gaps, and recommend sustainable solutions.
Collaborate with cross-functional teams to align on improvement strategies and secure stakeholder buy-in.
Lead change management projects, managing expectations and ensuring successful adoption of new processes.
Monitor program performance against metrics, addressing post-implementation issues proactively.
Manage global projects by applying industry best practices and adapting processes across regions.
Provide guidance on policies, controls, and tools to support behavior change and continuous improvement.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.