Manager, Process Improvement

Walmart • Bentonville, AR

2d • $80,000 - $155,000

About The Position

Join a high-impact team driving transformation across Walmart’s Marketplace and Seller Support ecosystem. As a Manager of Process Improvement within Change Management, you’ll lead initiatives that shape how we scale operational readiness, improve seller experience, and enable tech-powered solutions. This is a unique opportunity to influence cross-functional change in a dynamic, fast-paced environment. What you'll do... About the Team Our Change Management team empowers sellers and operational teams through people-led, tech-powered solutions. We focus on proactive planning, readiness design, and stakeholder alignment to ensure smooth implementation of product, policy, and process changes. This role plays a critical part in bridging gaps between Operations, Learning & Development, Workforce Management, and Product teams to deliver scalable, efficient change.

Requirements

• Experience managing cross-functional projects or programs in eCommerce, customer support, or operational transformation
• Strong ability to connect strategy to execution through structured planning and stakeholder engagement
• Comfort with ambiguity and a track record of driving clarity and outcomes across teams
• Familiarity with change management frameworks (e.g., Prosci, ACMP) or project management methodologies (e.g., PMP, Agile)
• Excellent communication skills and a bias toward action
• Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Nice To Haves

• Leadership of cross-functional task forces or projects
• Project Management Masters
• Masters: Human Resources
• Masters: Supply Chain
• Lean Six Sigma Champion Certification - Certification

Responsibilities

• Lead change management efforts across a portfolio of Marketplace and Seller Support initiatives
• Design and Implement scalable processes that support operational readiness and adoption
• Collaborate cross-functionally to align stakeholders and ensure seamless execution
• Translate strategic goals into actionable plans that drive measurable outcomes
• Promote proactive change practices through structured planning, communication, and engagement

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees