Manager, Private Client Relations

Neiman Marcus•New York, NY

64d

About The Position

Bergdorf Goodman is Manager of Private Client Relations to join our dynamic team. This role is pivotal in supporting our most valued relationships with ultra-high-net-worth (UHNW) clients, working closely with top sales professionals across the store to deepen client engagement, drive loyalty, and deliver extraordinary service. At Bergdorf Goodman, the sales associate, is at the center of the client relationship. The Private Client Relations Manager works directly with sales associates to co-create meaningful experiences, strategic touchpoints, and memorable surprise-and-delight moments that exceed client expectations. This individual should possess a high level of social fluency, discretion, and emotional intelligence, with the ability to move comfortably between the selling floor and elevated client-facing events. The ideal candidate thrives in luxury environments and is passionate about creating elevated, bespoke moments that forge lasting relationships between the client, the associate, and the brand.

Requirements

3-5 years in luxury retail, client services, hospitality, or private client management
Deep understanding of UHNW client expectations and the luxury mindset
Polished, articulate, and socially fluent; able to engage comfortably in high-end settings
Impeccable discretion, tact, and emotional intelligence
Proven ability to plan and execute events and experiential activations with excellence
Ability to think creatively and act strategically in a fast-paced, high-touch environment
Collaborative and proactive, with a solution-oriented approach
Strong organizational skills and attention to detail

Nice To Haves

Familiarity with CRM tools and luxury clienteling strategies preferred

Responsibilities

Act as a strategic partner to top-performing sales associates to support and elevate their UHNW client relationships.
Identify meaningful touchpoints, gifting opportunities, private events, and experiences that align with individual client interests and preferences.
Maintain a curated calendar of cultural, fashion, and lifestyle moments to help associates organically engage their clients throughout the year.
Support the three key pillars of the Private Client program: acquisition, retention, and strategic partnerships.
Collaborate on initiatives that attract new high-value clients while strengthening loyalty among existing top spenders.
Cultivate relationships with luxury lifestyle brands, cultural institutions, and service providers to co-create exclusive experiences for clients.
Concept and execute intimate client events-both in-store and off-site-that are designed to delight, inspire, and connect.
Serve as an on-site host for client activations, providing a warm, welcoming presence and ensuring an elevated experience for all guests.
Partner with internal teams to ensure seamless execution, from invitation to follow- up.
Serve as a trusted resource and collaborator to associates, offering insights, concierge-level support, and creative solutions to enhance client engagement.
Champion a culture of white-glove service, celebrating moments of success and coaching best practices for clienteling and relationship building.
Support the development and distribution of tools, guides, and communications that enable a consistent, high-touch Private Client experience.