Client Relations Manager

Colony Tire Corporation • Raleigh, NC

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About The Position

Colony Tire Corporation, located in Raleigh, North Carolina, is currently seeking a full-time Client Relations Manager! As a proud Employee-Owned Company, Colony Tire offers you the opportunity to be part of something bigger where your contributions directly impact the success and growth of the business. We offer a comprehensive benefits package including Medical, Dental, Vision, Employee Stock Ownership Plan (ESOP), 401(k) with Company Match, Paid Holidays, Vacation Time, Company-Paid Life Insurance, and Short-Term Disability. The Client Relations Manager is responsible for managing national and major customer accounts while supporting billing and accounts receivable functions for the Raleigh location. This role serves as a key liaison between customers, store operations, sales, and accounting to ensure accurate billing, timely payments, and strong customer relationships.

Requirements

• Bachelors degree (Business, Accounting, Finance, or related field preferred)
• Strong organizational, communication, and time-management skills.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office, including Excel, and billing systems.

Nice To Haves

• Experience with national and/or major accounts.
• Accounts receivable and third-party billing portal experience.
• Experience in a multi-location or service-based environment.

Responsibilities

• Manage national and major accounts, serving as the primary point of contact.
• Oversee accounts receivable, including invoicing, payment tracking, and follow-up on outstanding balances.
• Manage and maintain third-party billing portals, ensuring timely and accurate invoice submission.
• Resolve billing discrepancies, rejected invoices, and customer inquiries.
• Coordinate with internal teams to support account setup, documentation, and ongoing maintenance.
• Maintain organized account and billing records and provide reporting as needed.
• Identify process improvements to increase efficiency and customer satisfaction.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Company paid life insurance & disability
• Retirement savings plan + Company Match
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Employee Stock Ownership Plan (ESOP) become an employee-owner and share in the success you help create

What This Job Offers

• Job Type: Full-time
• Career Level: Manager