Client Relations Manager

Moore Digital Print and Mail Center, Tulsa•Tulsa, OK

About The Position

Moore Digital Print and Mail Center Tulsa is seeking a Client Relations Manager to join our Client services department. Job Summary: The Client Relations Manager is responsible for managing and strengthening long-term relationships with clients in the direct mail printing sector. This position serves as the primary liaison between clients and internal departments, ensuring that all services and deliverables are executed with precision, efficiency, and in alignment with client expectations. The Client Relations Manager plays a critical role in maintaining client satisfaction, supporting account retention, and fostering business growth. Supervisory Responsibilities: Oversees Project Managers

Requirements

Demonstrated knowledge of printing processes, finishing techniques, and production workflow.
Proficient in Microsoft Office applications & print-specific management systems (e.g., EFE, Trello etc..) a plus
Excellent written and verbal communication skills.
Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
Must be able to lift 25lbs
Required to sit for long periods of time, bend, reach and move about the facility
Required to grip, twist, turn and type with both hands for long periods of time
Associates Degree and (or) 5 years Industry Experience Preferred
A minimum of three (3) years of experience in client relations, account management, or project coordination, and project management preferred
A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance
Must be able to consistently lift 50lbs
Required to stand for long periods of time, bend, reach and move about the facility
Required to grip twist and turn both hands for long periods of time
Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

Nice To Haves

Marketing Development preferred experience

Responsibilities

Serve as the designated point of contact for assigned client accounts, ensuring consistent and professional communication throughout the lifecycle of each project
Manage client expectations regarding project timelines, deliverables, and technical requirements, maintaining a proactive approach to issue resolution
Coordinate with internal teams-including estimating, prepress, production, scheduling, and quality control-to ensure successful execution of printing jobs in accordance with specifications and deadlines
Review and approve job tickets, proofs, and client instructions, ensuring clarity and accuracy prior to production
Monitor job progress, proactively identify potential delays or challenges, and provide timely updates to clients
Attend production meetings and, when appropriate, participate in client press checks to confirm color accuracy and print quality
Support the estimating process by obtaining project details, assisting with pricing strategies, and facilitating client approvals
Assist with billing inquiries, post-delivery feedback, and resolution of service concerns in a timely and professional manner
Identify and communicate opportunities for additional services or expanded account engagement based on client needs and company capabilities
Accountable for coordinating all aspects of client's mailing, project team leadership, organization, and integration to deliver projects that meet stated project objectives and success criteria; including submission of graphics, text, data processing, letter shop instructions, printing, mail processing, scheduling guidance and support, professional mentoring is required.
Works co-operatively with others, being part of a team, assuming the role of leaders of the designated POD. Works effectively with interdependent goals and fosters a collaborative environment to drive POD in the same direction.
Managers kick off meetings (RAP) for new/existing clients and or projects that have any degree of risk or need additional technical, scheduling, data or client requirement clarification.
Maintain detailed records of all client correspondence, project specifications, change orders, and service concerns using the company's designated systems.
Participation in regular team building sessions and career development training sessions is expected.
Must be professional in dress, communication, and actions.
Maintain a clean, organized, and safe working environment.
Consistent and Reliable attendance is mandatory.
All other duties as assigned.