Client Relations Manager
About The Position
Client Relations Manager – Front Desk + Patient Growth Join a Fast-Growing Men’s Health & Wellness Clinic Ageless Men’s Health is a national leader in Testosterone Replacement Therapy (TRT) and personalized wellness services. With over 90 clinics and more than 1 million treatments administered, we’re redefining what it means to provide compassionate, evidence-based care for men’s health. We’re hiring a Client Relations Manager for our brand new Cincinnati, OH clinic — someone who thrives in a patient-facing front desk role and is passionate about building relationships and growing the business. What You’ll Do As the first point of contact in the clinic, you’ll be responsible for:
Requirements
- Excellent communication and people skills
- Experience in customer service, sales, or front-desk coordination
- Strong organization and attention to detail
- Comfortable discussing payments and insurance with professionalism
Nice To Haves
- Experience in a medical office or wellness clinic
- Community outreach or event experience
- A personal interest in health, fitness, or wellness
Responsibilities
- Greet and check in patients by name with warmth and professionalism
- Manage appointment scheduling, check-out, and payment collection
- Assist with insurance verification and documentation
- Follow up on unpaid balances and billing questions
- Build strong relationships with patients to support return visits
- Conduct follow-ups to keep patients engaged in their treatment plans
- Maintain a high level of customer service and care
- Respond to new patient leads from phone, web forms, and email
- Schedule consultations and convert leads into appointments
- Recommend additional products and services that support patient goals, when appropriate
- Attend local events (e.g., gyms, trade shows, wellness expos) to promote clinic services and generate new patient interest
Benefits
- Competitive salary: $55,000–$67,000 per year
- Full-time, Monday–Friday schedule (standard business hours; occasional evening/weekend events — 1 small event per month and 1 larger event per quarter)
- Comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Paid time off (PTO)
- 401(k) plan
- Tuition reimbursement
- free and discounted services and management and advancement opportunities with uncapped earning potential
- Be part of a mission-driven, high-growth healthcare company with career advancement opportunities
- Work in a positive, supportive, and energetic environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
