Client Relations Manager

ABC Imaging • Milwaukee, WI

8d

About The Position

Be the friendly, get-it-done heartbeat of our team. If you love delivering great service, keeping operations smooth, and squeezing value from tech and people, this is your role.

Requirements

• High school diploma
• Leadership
• Strong customer service
• Clear communication
• Excellent organizational and multitasking skills.
• Problem-solving for software/hardware issues.

Nice To Haves

• Bachelor’s preferred.
• 2+ years in print or related roles a plus.
• Knowledge of print equipment and materials.

Responsibilities

• Deliver top-quality client work on time.
• Own admin for technical and billing targets (meter reads, time reporting, equipment maintenance).
• Orchestrate shop operations: staffing, scheduling, budgets.
• Keep equipment in good shape and spot productivity upgrades.
• Ensure accurate billing and resolve issues.
• Track and escalate helpdesk tickets daily.
• Support Major Account Managers with client outreach, site visits, and events.
• Maintain up-to-date Client Relations Manuals and report to the District Manager.
• Manage inventory and supplies.

Benefits

• Collaborative culture with growth opportunities.
• Flexible schedule and supportive team.
• Real impact on processes and products.
• Competitive compensation and benefits.
• Health/dental/vision, PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees