Manager, Print and Mail Operations (Onsite at Ft Worth, TX Office)

Velera

15d•$73,200 - $93,300•Onsite

About The Position

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity This role is responsible for the day-to-day management of the Print Production and Mail Operations teams and their functions. This role leads a team responsible for the shipping functions and mailroom operations for Texas and managers.

Requirements

High School Diploma or General Education Degree (GED)
Three (3) years of management experience required.
Five (5) years of print production or bulk mail (USPS) experience required.
Vendor oversight experience.
Demonstrate behaviors based on Velera values: Dedication, Collaboration, Belonging, Curiosity, and Integrity
Excellent organizational skills and ability to identify and implement process changes.
Ability to maintain confidentiality of materials handled.
Excellent verbal and written communications skills, with an ability to express and document complex ideas with technical staff, non-technical staff, and end-users.
Ability to utilize data and metrics to inform day to day operations and strategic decisions
Ability to work in a fast-paced environment and proactively manage deadlines throughout the course of the year.
Strong ability to build and maintain partner relationships and the ability to collaborate at all levels within Velera.
PC knowledge and proficient in the use of Microsoft Word, Excel, Visio, and PowerPoint
Effective interpersonal skills, and ability to convey complex information in a way that others can readily follow.
Excellent planning and organizational skills, as well as ability to prioritize workload using good judgment, while balancing the need for an immediate response with accuracy and completeness of information.
Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.
Ability to work under minimal supervision.
Ability to negotiate effectively with vendors.
Ability to lead cross-departmental project teams and develop a talented and highly motivated team.

Nice To Haves

AA degree desired

Responsibilities

Oversee daily print and mail operations, which include, but are not limited to, print production management, mail management, shipping, receiving, document storage, and general office management.
Oversee and manage key vendor relationships for print production.
Implementing and monitoring processes for all functional areas.
Providing metrics and data for the team’s performance on a monthly basis.
Service as the point of quality control for print production and mail operations.
Validate and process invoices.
Actively supports and embraces our core values
Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Establishes and monitors goals for the department and team members in collaboration with the tasks that they support.
Creates meaningful and timely reporting tools to monitor satisfaction and service levels.
Manages day-to-day operations, including driving metrics of the team, executing monthly evaluations, and coaching team members.
Develops and maintains department standard operating procedures.
Identifies business risks, implements effective controls, and evaluates the success.
Demonstrates strong leadership ability to guide or direct others through actions and influence while making good business decisions.
Builds and maintains working relationships with Executive and Senior leaders, team members, vendors, and other department stakeholders.
Identifies and manages mitigation of roadblocks for the department and individual team members.
Assess the financial needs of the department, assist with the annual budget, monitor expenditures, and be accountable for maintaining expenses within the allocated budget.
Responsible for balancing team members’ workload to optimize the effectiveness of the department.
Ensures procedures are documented so department staff are able to comply with policies and processes.
Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.
Ability to foster a collaborative & continuous improvement-minded environment.
Ability to exercise discretion and good judgment in making decisions.