Digital Print and Mail Center Coordinator

Geisinger • Bloomsburg, PA

6d

About The Position

Responsible for establishing and maintaining relationships with all customers of the Digital Print and Mail Center to create an atmosphere of cooperation when receiving requests for Print and Mail Services.. Pulls data and analyzes reports of production metrics available when necessary to identify workflow peaks and valleys. Acts as the primary internal representative of the D.P.M.C to convey to our customers a sense of expertise in the printing and mailing services provided.

Requirements

• High School Diploma or Equivalent (GED)- (Required)
• Minimum of 3 years-Related work experience (Required)
• Communication
• Computer Literacy
• Organizing
• Teamwork

Responsibilities

• Provides educational support and direction to customers requesting Print and Mail services in a courteous, efficient, accurate and timely manner.
• Responsible for ensuring all required information is correctly entered into the software job tracking system for timely and productive execution of all Print and Mail services.
• Responsible for knowing shop floor policies and procedures as they apply to processing of all Print and Mail requests.
• Serves as a resource for all employees.
• Assists management in the compiling of data necessary to create the monthly chargeback report.
• Prepares quotes for Print Shop services for customers when requested.
• Acts as a liaison to outside vendors used by the D.P. M.C to complete print and mail services when necessary.
• Works with the management staff team to complete and maintain software integration.
• Serves as a resource for customers to expand the use of the digital storefront software.
• Participates in the training and support of necessary staff of the D.P.M.C when appropriate.
• Communicates customer requirements for design, paper type, turn-around time etc. to members of the D.P.M.C staff.
• Participates in production, client and interdepartmental strategic team meetings to help alleviate any barriers D.P.M.C team members may have in completing duties.
• Responsible to effectively present and discuss the products and services of the D.P.M.C in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Works with all Geisinger departments to ensure all printed patient informational pieces meet current branding standards.
• Maintains personal productivity and quality standards to ensure continued success for the D.P.M.C.
• Provides input in budget preparation.
• Works to identify opportunities for improved productivity and efficiency of operations.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
• an atmosphere of collaboration, cooperation and collegiality

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees