Manager, Premium Hospitality

Brooklyn Sports & Entertainment•New York, NY

19d•$70,000 - $77,000•Onsite

About The Position

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement. As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes a media portfolio including Type.Set.Brooklyn and BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties. Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care. The Premium Services team is comprised of goal-driven, high motor professionals focused on building relationships with season ticket members belonging to companies, organizations, and individuals in the tristate area. This department plays a pivotal role in one of the company’s missions: We Create Memories. Be part of the fun and fast-paced team behind every single cheer! The Manager, Premium Hospitality is responsible for providing elite client service to all current and new suite lease and premium season ticket members allowing the organization to facilitate high levels of revenue generation and client retention.

Requirements

Bachelor’s degree required
2-10 years of experience working in sales and/or client service (preferably for a professional sport franchise)
Proven track record of successful sales experience required
Outstanding client service and interpersonal communication skills
Displays competencies in face-to-face presentations and event selling
Must have experience working with database applications
Proficient with Microsoft Suite and related softwares
Extensive sales prospecting-by-phone, cold-calling experience
Keen attention to detail, strong conflict resolution, problem solving and decision-making skills
Flexible and reliable standout colleague, always acting in the best interest of their department and the company as a whole
Ability to create and maintain productive, positive relationships through strong communication and interpersonal skills
Demonstrates a strong ability to manage one’s own time and prioritize tasks when given clearly defined goals and objectives

Nice To Haves

Premium Service experience preferred

Responsibilities

Provides exceptional client service by attentively listening and comprehending the needs of suite lease and premium Season Ticket Members
Solicits and sells products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current suite lease and premium Season Ticket Members
Makes sales calls and schedules face-to-face appointments to discuss accounts and promptly follows up with the appropriate action to move the sales process forward
Demonstrates the necessary ability and drive to not only meet, but exceed team and personal revenue goals
Possesses a thorough knowledge of Barclays Center services and Season Ticket Member benefits
Participates and assists with suite lease and premium Season Ticket Members’ needs and department events and trips
Retains and renews suite lease and premium Season Ticket Members’ accounts in their specified arena seating zone
Assists with the suite lease and premium Season Ticket Members’ upgrade process
Assists with game night operations in all hospitality areas
Coordinates with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent
Informs and updates management immediately if there are problems or unusual matters of significance that may require corrective action regarding suite lease and premium Season Ticket Members
Handles and resolves all client complaints