Premium Hospitality Representative (Part-Time, Seasonal)

Raiders Football Club LLC•Henderson, NV

About The Position

Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future. The Premium Hospitality Representative serves as the first point of contact for our VIP guests at the exterior of our VIP Entrances and is responsible for proactively anticipating guest needs and providing professional customer service.

Requirements

Demonstrated experience in customer service.
Excellent verbal communication skills with proven ability to manage complex situations.
Ability to work well within a fast-paced environment with multiple priorities.
Established professional, personable, and dedicated work ethic.
Flexibility to work non-traditional hours on weekdays, weeknights, and weekends according to the Raiders home schedule and events schedule.
Must be available for all Allegiant Stadium events.
Have a basic knowledge of technology and handheld devices including, but not limited to, radios, ticket scanners and iPads.
Respects and understands client and celebrity confidentiality.

Responsibilities

Provide customized Premium level service to guests by being proactive with their requests and attending to their needs during all Allegiant Stadium events.
Positioned at exterior VIP entrances and assist Premium guests with ticketing, seating and wayfinding issues.
Ensure exterior VIP ticket gates and entrances are set according to standards prior to gates opening.
Retain an extensive knowledge of Allegiant Stadium policies and procedures, seating sections, and amenity locations.
Proactively greet and welcome Premium guests as they arrive at exterior VIP entrances.
Guide guests to the appropriate line/entrance based on their seat location.
Work cooperatively with all Teammates at Allegiant Stadium.
Identify opportunities to create memorable experiences that are unique to our Premium clients.
Work cooperatively with all Teammates at Allegiant Stadium.
All other duties as assigned.