Manager, Premium Billing

Chubb•Columbia, SC

About The Position

The Manager, Premium & Billing is responsible for engaging and leading a team to provide outstanding service to our clients and distribution partners. This person will guide the development and effectiveness of the team by advocating a climate of ownership and accountability for all aspects of billing, payroll, and inquiries. The person in this role is also charged with proactively and continuously seeking process improvement opportunities to better serve our customers and deliver positive business results.

Requirements

Possess exceptional client service mindset and strong relationship ownership
Ability to work independently and manage competing priorities
Strong time management and organizational skills with high attention to detail
Ability to influence and work under pressure to meet client needs
Excellent written and verbal communication skills
History of continuous process improvement and proactive ownership of workflows
Bachelor’s degree or equivalent work experience
1-2 years management experience
Experience successfully leading an external facing customer service team, preferably in the insurance, financial services or professional services industries
Strong skills using Microsoft Office suite of products

Nice To Haves

Background in group insurance billing practices preferred

Responsibilities

Lead and direct the team in managing workflows, proactively overseeing all billing operations to guarantee billing accuracy and optimal premium application.
Exercise comprehensive financial and premium accounting oversight across all lines of business, including specialized coverages not administered by Chubb, such as LBT, ensuring compliance and accuracy.
Actively shape and enhance policies, systems, and procedures to drive effective management and robust control of the premium billing function.
Champion the achievement of strong and consistent financial outcomes by implementing best practices and continuous process improvements.
Deliver ongoing, professional, and timely support to dedicated accounts, ensuring all premium inquiries and case elements are resolved efficiently and to the highest standard.
Respond promptly and effectively to employer group inquiries, resolve client issues, and implement innovative strategies and solutions throughout the year in alignment with established procedures and guidelines.
Proactively monitor team service delivery and account performance to identify and resolve premium, billing, or service issues, ensuring the team remains the primary point of contact.
Foster a culture of continuous improvement by coaching and mentoring team members, driving engagement and professional growth.
Strategically manage resources and direct workflows to maximize service quality and achieve key business objectives.
Conduct regular audits and lead ongoing analysis, proposing and implementing enhancements to workflows, organizational structure, and service models.
Stay abreast of evolving client needs, product offerings, and industry trends to ensure service excellence and relevance.
Build and nurture strong relationships with internal and external partners, facilitating effective resolution of customer issues and promoting collaborative success.