Manager, Premier Accounts

MedImpact Healthcare Systems, Inc.•San Diego, CA

1d•$115,142 - $207,257•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description Summary The Manager, Premier Accounts is responsible for ensuring overall operational excellence and strategic oversight for business identified premier clients. This role is fully dedicated to the identified premier client and all its respective lines of business.

Requirements

BS/BA degree or equivalent plus 5+ years of experience; 1 year of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement.
Intermediate to advanced proficiency with all Microsoft 365 applications.
Knowledge of Medicare Part requirements for health benefits, knowledge of healthcare products, PBM contracts
Consultative selling and negotiation skills; demonstrated ability in creating and presenting client presentations using excellent communication skills
Proven history of ability to seamlessly manage difficult or emotional client situations and respond promptly to premier client needs including soliciting client feedback for continuous improvement.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Serve as primary leadership point of contact for the assigned client, strengthening relationships with client contacts through consistent high-quality service delivery.
Recruit and lead team of direct reports ensuring strong PBM and Medicare subject matter expertise.
Review and direct the distribution of work, allocation of resources and assess performance for assigned team.
Provide strategic guidance to assigned AE(s) to support impactful quarterly business reviews, monthly financial reviews and proactive consultative solutioning.
Partner with the assigned Operations Manager and Account Managers to prioritize, manage and resolve escalated client matters.
Escalate issues appropriately across the organization to support resolution, process improvements and risk mitigation.
Support functional and often cross functional leadership in aligning strategic initiatives and participation in executive level client meetings.
Accountable for maintaining a clear understanding of all contractual obligations to ensure full compliance with client agreements.
Collaborate with internal partners including, but not limited to, Government Programs, Compliance, Clinical etc., on process improvements aligned to client needs.
Foster a team culture built on open communication, collaboration and mutual respect.
Mentor and coach staff to support strength-based development and career growth.
Other duties as assigned.
Manages assigned staff in the segment area.
Responsible for the overall direction, coordination, and evaluation of the unit.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.