Client Manager, Group Benefits - Premier Accounts

Guardian Life Insurance

18d • Hybrid

About The Position

As the Client Manager, Group Benefits - Premier Accounts, you will be the main contact for our Premier Account client relationships. This role is directly accountable for client retention, satisfaction, and enhancing the client experience. You will be responsible for persistence, growth, and profitability of your book of business through relationship development with clients, brokers, and key internal stakeholders. Client management and negotiation skills are essential for this role. Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine? Are you a team player who is adept at collaborating across internal teams? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? You are Well versed on consultative selling skills, negotiation skills, and the ability to influence and persuade. Comfortable with virtual communication, presentation, consultative selling, and relationship building A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation. Able to collaborate across internal teams including collaborative selling. Strategic and critical thinking and basic math skills Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results Able to exercise sound judgment and manage conflict. Able to exude confidence and demonstrate optimism and positive attitude. Advanced in organizational and time management skills. You will Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved. Oversight of the account, building strong relationships with clients and brokers/consultants. Work closely with internal partners to gain buy-in for the account management strategy and position. Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs Balance the needs of the client with those of the business. Achieve yearly financial growth goals You have BA or BS degree preferred or equivalent work experience. Minimum of 3 years experience in account management, sales. Group insurance experience preferred. Demonstrated success in dealing with brokers/consultants as well as sophisticated clients. Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client. Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce. Ability to flex environments, operating & building rapport effectively both in virtual and live environments Ability to adapt to changes in a fast paced and dynamic environment. Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes. Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.

Requirements

• Well versed on consultative selling skills, negotiation skills, and the ability to influence and persuade.
• Comfortable with virtual communication, presentation, consultative selling, and relationship building
• A team player with ability to build relationships and effectively interact both internally and externally with individuals at all levels of the organization and customer orientation.
• Able to collaborate across internal teams including collaborative selling.
• Strategic and critical thinking and basic math skills
• Open to change and new ways of working, specifically including the ability to execute new strategies/tactics to drive results
• Able to exercise sound judgment and manage conflict.
• Able to exude confidence and demonstrate optimism and positive attitude.
• Advanced in organizational and time management skills.
• BA or BS degree preferred or equivalent work experience.
• Minimum of 3 years experience in account management, sales.
• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients.
• Ability to analyze data to influence and execute on renewal decisions along with deploying the right solutions for the client.
• Ability to leverage all sales enablement technology, training, and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Tableau, Salesforce.
• Ability to flex environments, operating & building rapport effectively both in virtual and live environments
• Ability to adapt to changes in a fast paced and dynamic environment.
• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes.
• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements.
• Must reside in the Dallas/Fort Worth, TX area as you will be in office 1 day a week.
• Up to 25% travel within U.S

Nice To Haves

• Group insurance experience preferred.

Responsibilities

• Assume overall responsibility for management of clients (100-1999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved.
• Oversight of the account, building strong relationships with clients and brokers/consultants.
• Work closely with internal partners to gain buy-in for the account management strategy and position.
• Strategically manage the lifecycle of a client to drive the right solutions to their benefit needs
• Balance the needs of the client with those of the business.
• Achieve yearly financial growth goals

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level