Manager, Player Relations

USTA National Tennis Center • New York, NY

10d • $70,000 - $80,000 • Hybrid

About The Position

In collaboration with the Director of US Open Player Services, this role helps develop and implement the US Open Player Relations strategic plan.

Requirements

• 3-5 years of related work experience
• Bachelor's degree in Marketing, Business, Communications or Sports Management from a nationally recognized program or institution.
• A strategic thinker with strong problem-solving abilities.
• Outstanding communication skills including written, presentations, public speaking and an ability to communicate effectively with individuals at all levels.
• Exceptional organizational, planning, multi-tasking and time management skills.
• A professional team player with strong interpersonal and emotional intelligence skills
• Self-starter with ability to prioritize and handle various tasks concurrently.
• Excellent PC skills and proficiency in MS Office/Google Suite.
• Trustworthiness with an ability to handle confidential matters discreetly.
• Relevant experience in tennis.
• Position based in Time Square office, some travel to major events, travel to ATP/WTA tour events

Responsibilities

• Execute the year-round US Open and American player relations strategy.
• Serve as a liaison across Competitive Pathway, Player Development, Pro Circuit, and Major Events to support unified player communication and initiatives.
• Develop, maintain, and distribute player communication materials.
• Monitor player-related social media activity and produce weekly insights reports.
• Provide weekly updates on American players and track key milestones throughout the season.
• Organize American player dinners at designated tour events.
• Assist in planning and delivering player-focused initiatives and special events.
• Coordinate and facilitate player relations meetings, including agenda creation, note-taking, and follow-up action tracking.
• Maintain the player relations inbox and manage player databases.
• Support various administrative needs tied to player outreach and engagement.
• Lead operational areas of US Open player operations, including the Tennis Family Lounge, player hotel operations, transportation services, and dining programs.
• Manage and fulfill player requests across departments for content, appearances, and other engagement opportunities.
• Execute player programs such as Stars & Stripes, Final 8, and Past Champions.
• Support the design and delivery of player-related Fan Week initiatives.
• Assist in developing and executing the US Open player relations and communications strategy.
• Coordinate deliverables tied to Fan Week player contracts and assist with related administrative processes.
• Support the US Open wildcard committee with organization, documentation, and reporting.
• Collaborate with external research partners on player surveys and feedback collection, providing timely observations and actionable insights.
• Coordinate US Open Player Relations after-action meetings and produce comprehensive post-event reporting.
• Generate reports on player behavior, trends, insights, and opportunities for improvement.
• Other duties as assigned

Benefits

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager