Manager, Performance & Development (Association Management)
About The Position
The Manager, Performance & Development is responsible for advancing the performance, consistency, and professional growth of the Community Management team. This position provides strategic oversight, day-to-day coaching, and structured professional development to ensure Community Managers operate at a high standard and are prepared to manage increasing complexity and responsibility. Serving as a senior resource and mentor, this role bridges leadership vision and frontline execution—developing talent, reinforcing industry best practices, and driving continuous improvement across the Community Management function.
Requirements
- 5+ years in community association or property management
- Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
- Proven success coaching, mentoring, and developing professionals and teams
- Strong operational judgment with the ability to manage complexity and competing priorities
- Excellent communication, coaching, and relationship-building skills
- Experience designing or leading training and development initiatives preferred
- Ability to assess performance trends and implement improvement strategies
Responsibilities
- Provide hands-on guidance and performance oversight for Community Managers
- Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution
- Partner with the Associate Director on performance management, succession planning, and team capacity
- Model best-in-class community management practices and professional standards
- Ensure clear and effective communication of information to Community Managers, emphasizing the importance of tasks and the necessity of accurate execution
- Design, implement, and continuously refine training programs
- Deliver individualized coaching and mentoring to support skill development, confidence, and accountability
- Build leadership capability within the Community Management team
- Promote ongoing education, credentialing, and career progression
- Establish and enforce consistent management standards, workflows, and service expectations
- Identify systemic challenges and recommend process improvements
- Ensure Community Managers are aligned with organizational values, compliance requirements, and service benchmarks
- Partner cross-functionally to improve operational efficiency and client outcomes
- Reinforce accountability to operational standards, service expectations, and client outcomes
- Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities
- Provide regular insights on team performance, training effectiveness, and operational risks
- Support data-driven decision-making related to staffing, training investment, and service delivery
- Conduct quarterly conversations focused on development, alignment, and continuous improvement for all Community Managers
- Assess strengths and areas for development and implement strategies to support growth and improvement
Benefits
- Comprehensive medical, dental, and vision insurance
- Employer-paid life and disability insurance
- 401(k) with 4% company match and immediate vesting
- Flexible PTO + 13 paid holidays
- Annual professional development stipend
- And much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
