Manager, Performance Management

General Motors

9d • Remote

About The Position

The Manager, Performance Management, will lead the build, launch, and ongoing operations of GM’s new global function responsible for formal performance management. This role oversees the design and implementation of global standards, SOPs, Workday workflows, and case administration processes, and will manage the team responsible for end-to-end formal performance management across all regions.

Requirements

• 8+ years of HR, Employee Relations, Performance Management, or related leadership experience.
• Bachelor's Degree required.
• Proven experience leading large-scale process design, transformation, or centralization efforts.
• Strong understanding of performance management frameworks and case management best practices.
• Experience managing global teams and navigating country-specific employment requirements.
• Ability to partner effectively with senior leaders, HRBPs, Legal, and technical teams.
• Expertise in change management and stakeholder engagement.
• Strong analytical skills and ability to interpret workforce and performance data.

Nice To Haves

• Prior experience with Workday or similar HRIS systems preferred.

Responsibilities

• Lead the build effort required to stand up the Performance Management function, including development of global standards, definitions, and process maps.
• Design and finalize global SOPs, templates, manager guidance, and country-specific localization for informal vs. formal performance management.
• Partner with Workday teams to define, configure, and test workflows to support intake, case tracking, reporting, and closure.
• Develop change management, communication, and training plans to support HRBPs, managers, and regional SMEs during transition.
• Oversee transition from Field HR Business Partners to centralized ownership of formal performance management cases.
• Manage the global team of Specialists responsible for case intake, administration, documentation, tracking, escalations, and KPI reporting.
• Monitor global case volume, team workload, and quality metrics; adjust capacity plans and processes as needed.
• Ensure compliance with country-specific legal requirements and partner closely with Legal and regional SMEs.
• Lead continuous improvement cycles, including KPI reviews, quarterly business reviews, and SOP updates.
• Serve as escalation point for complex or sensitive performance management cases.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager