Manager People Systems (onsite)

CSX Transportation•Jacksonville, FL

5d•Onsite

About The Position

The Manager, People Systems is responsible for the optimization, and ongoing evolution of the Oracle Human Capital Management (HCM) platform, with a strong focus on Oracle’s Redwood User Experience (UX). This role leads quarterly Oracle HCM releases, drives the transition from Responsive UI to Redwood, and enables modern, AI‑powered employee experiences through Visual Builder Studio, Guided Journeys, Oracle Guided Learning, and embedded Redwood AI capabilities. The role partners closely with Human Resources, Total Rewards, Technology, and external Oracle peers to deliver a scalable and intuitive HCM ecosystem that improves usability, adoption, and operational efficiency while aligning with Oracle’s product roadmap and industry best practices.

Responsibilities

Lead and manage quarterly Oracle HCM Cloud releases, including impact assessments, feature enablement, regression testing, UAT coordination, and change readiness.
Ensure timely review of Oracle “What’s New” documentation and proactively plan for upcoming Redwood, UX, and AI‑enabled features.
Maintain system stability, performance, and data integrity within a highly configurable SaaS environment.
Monitor and interact in Oracle’s Customer Community and Ideas Lab
Enable and configure Redwood functionality using Functional Setup Manager, profile options, and required scheduled processes aligning with Oracle’s future state design standards.
Conduct thorough UAT with a focus on user experience, performance, accessibility, and adoption.
Manage and oversee Redwood page customizations using Visual Builder Studio (Express and Advanced modes).
Establish governance, deployment standards, version control, and upgrade‑safe personalization practices.
Deliver a modern, intuitive, AI‑enabled user experience while minimizing technical debt and customizations.
Partner with the People Systems team to implement and manage Redwood‑based Guided Journeys to streamline HR processes and improve employee and manager experience.
Own and administer Oracle Guided Learning, creating in‑application guidance to support onboarding, change management, and continuous adoption.
Leverage analytics from Guided Learning to identify adoption gaps and optimize content.
Configure and enable Redwood‑embedded AI features, including AI‑driven recommendations and guided experiences, in alignment with Oracle’s roadmap.
Partner with stakeholders to identify opportunities where AI can reduce friction, improve decision‑making, and automate manual processes.
Develop and maintain strong relationships with Oracle peers and client communities to share insights and influence Oracle enhancements.
Benchmark with other Oracle HCM customers to understand best‑in‑class solutions and challenge the status quo.