Manager, People Operations

CHANEL • New York, NY

15d • Onsite

About The Position

We are seeking a Manager of People Operations who will be responsible for leading key P&O initiatives that enhance operational efficiency, data integrity, and compliance. This role will manage and deliver process improvements, drive HR project coordination across departments, and ensure the smooth operation of core P&O processes. The ideal candidate is a proactive, systems-oriented leader who thrives on optimizing workflows and ensuring consistency and compliance in all areas of People Operations. Reporting to the Head of People Operations and Transformation, this position involves collaboration with the People and Organization team, business units, and cross-functional teams to understand and address the unique challenges and requirements of our US workforce. What impact you can create at CHANEL: Support the Global Corporate Client Group, ensuring seamless delivery of HRA services and operational excellence across the employee lifecycle. Lead the planning, execution, and completion of critical P&O projects. Manage timelines, deliverables, resources, and cross-functional collaboration to ensure goals are met. Implement scalable solutions, automation, and documentation to support a rapidly evolving organization Identify opportunities to improve, streamline, and scale P&O processes including onboarding, offboarding, and data administration. Implement best practices and automation where possible to boost efficiency. Oversee the accuracy and consistency of data within Workday. Conduct regular audits and partner with P&O team members to maintain clean and reliable employee records. Ensure that all P&O practices, systems, and documentation comply with relevant labor laws, data protection regulations (e.g., GDPR), and company policies. Serve as a point of contact for internal policy reviews and updates. Act as a liaison between the People Ops team and other departments (Legal, IT, Finance) to coordinate and align on cross-functional P&O initiatives and projects. Champion continuous improvement by monitoring metrics and feedback, recommending changes to improve employee experience and operational agility. Closely collaborate and provide SME-to-SME with operational counterparts across other P&O teams to ensure alignment, drive consistency, and seamless execution of people processes. Support the Head of People Operations and Transformation on various high-priority projects and strategic initiatives related to business process workflow enhancements, and policy development. Provide tactical execution and guidance on priority projects and people strategies. You are energized by: Problem Solving: Addressing complex challenges and creating impactful solutions. Continuous Learning: Staying up-to-date with the latest legal and compliance updates and industry best practices, continuously improving your skills and knowledge. Collaboration: Working closely with diverse stakeholders, building strong relationships, and fostering a collaborative environment to achieve common goals. Process Improvement: Analyzing and optimizing business processes, making a tangible impact on the efficiency and effectiveness of operations. Innovation: Being part of a forward-thinking company that values innovation and encourages creative problem-solving. User Empowerment: Providing training and support to end-users, helping them become proficient and confident in using Workday applications. Strategic Impact: Contributing to strategic initiatives and driving operational excellence, playing a key role in the company’s success. Versatility: Managing multiple tasks and projects simultaneously, thriving in a dynamic and fast-paced environment. Impact: Delivering solutions on time and within scope and seeing the positive impact of your work on the organization. Inclusive Culture: Being part of a company that celebrates diversity and fosters an inclusive and supportive work environment.

Requirements

• A keen eye for analyzing and improving business processes, with experience in business process re-engineering and optimization.
• Excellent verbal and written communication skills, allowing you to effectively collaborate with stakeholders at all levels and clearly document processes and requirements.
• Strong project management skills, with the ability to manage multiple tasks and projects simultaneously, ensuring timely and within-scope delivery.
• Proven ability to build and maintain positive relationships with stakeholders, understanding their needs and providing ongoing support and guidance.
• Meticulous attention to detail to ensure data integrity, accuracy in reporting, and consistency in process documentation.
• A genuine passion for technology and process improvement, and enthusiasm for contributing to the success of the organization.
• Highest commitment to data confidentiality.
• Familiarity with global labor laws and data protection regulations
• Excellent project management and organizational skills
• Strong interpersonal and communication abilities to effectively collaborate across teams
• 3+ years of progressive experience in People Operations or HR
• Bachelor’s Degree or equivalent work experience preferred.
• Position is located at our NY Corporate Office

Nice To Haves

• Experience in a global people organization preferred

Responsibilities

• Support the Global Corporate Client Group, ensuring seamless delivery of HRA services and operational excellence across the employee lifecycle.
• Lead the planning, execution, and completion of critical P&O projects.
• Manage timelines, deliverables, resources, and cross-functional collaboration to ensure goals are met.
• Implement scalable solutions, automation, and documentation to support a rapidly evolving organization
• Identify opportunities to improve, streamline, and scale P&O processes including onboarding, offboarding, and data administration.
• Implement best practices and automation where possible to boost efficiency.
• Oversee the accuracy and consistency of data within Workday.
• Conduct regular audits and partner with P&O team members to maintain clean and reliable employee records.
• Ensure that all P&O practices, systems, and documentation comply with relevant labor laws, data protection regulations (e.g., GDPR), and company policies.
• Serve as a point of contact for internal policy reviews and updates.
• Act as a liaison between the People Ops team and other departments (Legal, IT, Finance) to coordinate and align on cross-functional P&O initiatives and projects.
• Champion continuous improvement by monitoring metrics and feedback, recommending changes to improve employee experience and operational agility.
• Closely collaborate and provide SME-to-SME with operational counterparts across other P&O teams to ensure alignment, drive consistency, and seamless execution of people processes.
• Support the Head of People Operations and Transformation on various high-priority projects and strategic initiatives related to business process workflow enhancements, and policy development.
• Provide tactical execution and guidance on priority projects and people strategies.

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees