Manager, Payer Program Performance

OUTCOMES OPERATING INC•Orlando, FL

1d•Onsite

About The Position

Manager, Payer Program Performance is responsible for overseeing all aspects of Program Performance team, ensuring the business performs well against client expectations and delivers strong financial results by allocating resources in appropriate areas. The individual in this role will manage a team that is dedicated to both developing and refining our toolbox of initiatives that can be used to achieved desired performance and expertly deploying those initiatives to achieve desired results.

Requirements

Excellent verbal and written communication and presentation skills
Ability to communicate across all levels of an organization, demonstrating professionalism and good judgment at all times
Must be able to work autonomously (with minimal direction) while also being part of an integrated team
Strong organizational and time management skills
Must be able to manage competing demands and multiple priorities, while maintaining a strong attention to detail
Strong leadership skills to influence your team, colleagues, and leadership
Technical proficiency related to PC and basic office software
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes and customers
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
Interactions normally involve resolution of issues related to operations and/or projects
Gains consensus from various parties involved
Minimum years of work experience: 8 years with 4 years in health care field with people leader experience preferred
Minimum level of education or education/experience: Bachelors or equivalent work experience

Responsibilities

Team Leadership: Build and lead a high-performing team of professionals dedicated to driving performance for payer programs
Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment
Manage departmental policies and procedures
Conduct performance evaluations, set goals, and implement professional development plans for team members.
Dissect client contracts and understand how to achieve the best business results within the scope of those agreements, diagnose for performance barriers, and develop action plans to meet performance goals
Define program goals, objectives, and key performance indicators (KPIs) to measure program effectiveness
Monitor program performance and regularly assess key metrics to identify areas for improvement and optimization
Understand gaps to achieving performance goals and coordinate across the business to fill them
Ensure performance resources are deployed in a manner that achieves optimal financial outcomes
Socialize performance concerns across the business
Maintain detailed tracking on performance against client expectations and detailed tracking on financial performance on all programs
Coordinate with Finance team to set appropriate performance expectations for budgeting
Inform contract negotiations by coordinating with sales teams on performance feasibility

Benefits

Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility