Manager, Patient Collections

OrthoVirginia•Richmond, VA

About The Position

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment. With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive. Join us and become part of a trusted network committed to excellence in orthopedic care. Duties and Responsibilities Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions. Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs. Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies. Conduct periodic evaluations of accounts to track collection progress and identify trends or issues. Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance. Manage relationships with external vendor collection agencies, ensuring performance standards are met. Represent the organization at court garnishment hearings in collaboration with the collection’s attorney. Identify current and potential issues impacting revenue cycle performance and recommend corrective actions. Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management. Monitor project deliverables to ensure accuracy, quality, and timely completion. Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service. Ensure all activities comply with organizational standards, internal policies, and applicable government regulations. Partner with cross functional‑ departments to support organizational goals and enhance overall revenue cycle performance. Supervise, mentor, and evaluate team members to ensure high performance and accountability. Lead the recruitment, onboarding, and training of new staff within the department. Conduct regular performance reviews and provide coaching to support staff development. Develop and refine policies aimed at improving cash flow and reducing outstanding receivables. Prepare month end‑ financial reports, performance summaries, and ad hoc analyses for management review. Essential Qualifications Knowledge & Skills Strong understanding of finance, accounting principles, and revenue cycle operations. Knowledge of the healthcare industry, including current trends and regulatory requirements. Ability to collect, analyze, and interpret data to support decision making‑. Strong analytical and critical thinking‑ abilities. Excellent organizational, managerial, and problem-solving‑ skills. High attention to detail and commitment to timely project completion. Exceptional communication and interpersonal skills. Ability to manage multiple priorities and resolve complex issues. Knowledge of modern collection practices, principles, and compliance standards. Strong customer service orientation with effective negotiation and persuasion skills. Proficiency in mathematical concepts relevant to financial analysis. Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software. Education and Experience Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required. Minimum of five years of professional experience in finance or accounting. At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management. This organization participates in e-Verify. Esta organización participa en e-Verify. With more than 150 orthopedic specialists in over 35 locations in Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads, OrthoVirginia is Virginia’s largest provider of orthopedic medicine and one of the leading providers of physical, hand and occupational therapy. As one of the largest orthopedic specialty practices in the country, OrthoVirginia’s nationally recognized physicians provide advanced surgical and non-surgical care to patients of all ages. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Requirements

Strong understanding of finance, accounting principles, and revenue cycle operations.
Knowledge of the healthcare industry, including current trends and regulatory requirements.
Ability to collect, analyze, and interpret data to support decision making‑.
Strong analytical and critical thinking‑ abilities.
Excellent organizational, managerial, and problem-solving‑ skills.
High attention to detail and commitment to timely project completion.
Exceptional communication and interpersonal skills.
Ability to manage multiple priorities and resolve complex issues.
Knowledge of modern collection practices, principles, and compliance standards.
Strong customer service orientation with effective negotiation and persuasion skills.
Proficiency in mathematical concepts relevant to financial analysis.
Competence with computer applications such as Microsoft Office Suite, Epic, and other financial software.
Bachelor’s degree in finance, Accounting, Business Administration, or a related field is required.
Minimum of five years of professional experience in finance or accounting.
At least three years of progressive experience within the healthcare industry, specifically in collections, accounts receivable, or revenue cycle management.

Responsibilities

Provide leadership and operational support to the Patient Financial Services collections, estimates and accounts receivable functions.
Oversee the development, implementation, and continuous improvement of patient collection strategies, plans, and programs.
Ensure timely reimbursement and the prompt collection of all outstanding receivables in accordance with organizational policies.
Conduct periodic evaluations of accounts to track collection progress and identify trends or issues.
Develop, implement, and monitor collection policies and procedures to ensure effectiveness and compliance.
Manage relationships with external vendor collection agencies, ensuring performance standards are met.
Represent the organization at court garnishment hearings in collaboration with the collection’s attorney.
Identify current and potential issues impacting revenue cycle performance and recommend corrective actions.
Collaborate with department staff and senior leadership to resolve outstanding financial matters and improve revenue management.
Monitor project deliverables to ensure accuracy, quality, and timely completion.
Maintain strong client and patient relationships by addressing concerns, resolving complaints, and ensuring high-quality customer service.
Ensure all activities comply with organizational standards, internal policies, and applicable government regulations.
Partner with cross functional‑ departments to support organizational goals and enhance overall revenue cycle performance.
Supervise, mentor, and evaluate team members to ensure high performance and accountability.
Lead the recruitment, onboarding, and training of new staff within the department.
Conduct regular performance reviews and provide coaching to support staff development.
Develop and refine policies aimed at improving cash flow and reducing outstanding receivables.
Prepare month end‑ financial reports, performance summaries, and ad hoc analyses for management review.