Manager Patient Access

Novant Health•Wilmington, NC

63d•Onsite

About The Position

Manages and provides leadership to all patient access onsite staff within all registration points for a specific facility. Responsible for effecting ongoing quality, productivity and efficiency by actively managing operations of designated areas within the Department of Patient Access. Responsible for identifying opportunities for process improvements and implementing the same. Responsible for interacting with CBO to expedite billing and Collections process work as facility liaison between hospital and CBO.

Requirements

4 Year / Bachelors Degree, required.
Minimum 5 years experience in patient access, registration, billing, cash collections, insurance and/or pre-certification, or related experience in a revenue cycle medical environment, required.
Minimum 3 years supervisory experience in a heath care environment, required.
Revenue Cycle Leader Accreditation by HFMA/NAHAM within one year of hire, required.
All related regulatory/governing standards, policies, and procedures
application of safety and infection control policies and procedures
ability to develop job descriptions, learning plans, give and receive feedback, and coach and counsel staff
staffing, scheduling, and payroll processes
customer feedback and impact on core processes
delegation, team building, decision making, conflict management, change management skills
verbal and written communication skills that are sensitive to diversities among age groups, cultures, and educational levels.
Ability to drive/travel to multiple locations/facilities as needed.