Manager - Patient Access

Avera•Dell Rapids, SD

10d

About The Position

This position will oversee the Dell Rapids and Flandreau Avera Patient Access Department. You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview Responsibility at the system level for all functions related to Patient Access for the Avera acute entities. The manager must possess knowledge of federal, state, and local programs when conducting acute site visits. The manager develops and implements departmental procedures, tools and techniques to effectively provide quality registrations. The manager directs the training and monitoring of registration while incorporating the financial clearance processes to ensure optimal outcomes against appropriate benchmarks while maximizing point of service cash collections and denial reduction. The Manager will work with stakeholders to understand complex issues, recognize decision points and design and deliver creative solutions while partnering with a wide variety of clinical settings.

Requirements

The individual must be able to work the hours specified.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds.
These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.
1-3 years experience in the hospital revenue cycle process required
Knowledge of patient access and front-end revenue cycle coordination.
Experience developing training content

Nice To Haves

Bachelor's Business, Health Information Management, Nursing or related field

Responsibilities

Coordinates all patient access functions including financial clearance, prearrival collections, no surprise billing, uninsured/underinsured processes, and pre arrival financial assistance practices.
Assist in the development of the budget for Patient Access departments, allocating funds within budget limits to accomplish departmental and system objectives and goals.
Interacts with Revenue Cycle Health Informatics and IT to consistently optimize, evaluate, modify and maintain software systems for registration, eligibility, and financial clearance to provide peak performance and reporting.
Accountable for accurate daily/monthly statistical, financial reports and budget spend for department.
Integrates the patient access department into the primary functions of the hospitals overall systems for delivering care, as evidenced by participation in teams or groups focused on improving the patient experience.
Interfaces and collaborates with other departments including Social Work, Case Management, Compliance, as well as all Avera Revenue Cycle Departments to ensure compliance with all applicable policies and procedures.
Oversees the accuracy and quality of work; accountable to monitor and recommend workflow process modification to ensure goals are met for both customer service and reimbursement requirements.
Work close with the Regional Directors, Health Informatics, clinical and financial leadership.
Communication transparency from Director and Executive Leadership throughout the team, proactively engages feedback, and provides feedback to leadership.
Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.