Manager Patient Access - Taylor, Trenton and Wayne

Corewell Health • Trenton, MI

1d • Onsite

About The Position

Manages operations and services associated with Patient Access Services (PAS) in accordance with organization, compliance, and regulatory requirements. Accountable for patient management for all pre-encounter, encounter and post-encounter needs, for planned, emergent/urgent, and direct patients. Innovates, collaborates and supports clinical service lines, and is accountable for optimizing revenue cycle as it pertains to patient access. Optimizes integrated revenue cycle services and industry best practices. Essential Functions Plans, organizes, delegates, and controls the operations involving patient access services, including scheduling, pre-registration, procedure cost estimation, collection and entry of patient, insurance and diagnostic service information, verification of insurance plans and benefits, collection of authorizations for medical services, order entry/updating, patient payment estimates/collections/posting, financial counseling (including screening for charity care, development of payment plans, referrals to outside services, and collections). Oversees the initiation and management of patient encounter, establishing the correct identification and encounter to support accurate clinical care and revenue/reimbursement. Develops policies and procedures to optimize these services. Performs technical analysis and planning regarding system selection, modification, updates and changes. Collaborates with Information Services (IS) department to achieve optimum performance in achieving departmental goals and objectives. Manages the activities of employees who are engaged in 24/7 patient access services. Facilitates the training and continuing education of employees. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy. Prepares annual budget for areas of responsibility and performs ongoing monitoring and evaluation of budget throughout the year.

Requirements

• Bachelor's Degree or equivalent
• 5 years of relevant experience including supervising related teams and/or projects
• CRT-At least one Certification from preferred list - 180 Days required

Nice To Haves

• Master's Degree
• Demonstrated experience managing registration operations across multiple hospitals or service sites
• 5+ years of management experience with direct oversight of leaders or supervisors within registration
• Proven ability to manage 24/7 operations, including nights, weekends, and holidays
• Experience working with EPIC
• CRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Healthcare Financial Professional, Certified (CHFP) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Fellow of the Healthcare Financial Management Association (FHFMA) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Inpatient Coding Auditor, Certified (CICA) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Specialist Accounting & Finance, Certified (CSAF) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Specialist Business Intelligence, Certified (CSBI) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Specialist Managed Care, Certified (CSMC) - HFMA Healthcare Financial Management Association 180 Days preferred
• Or CRT-Specialist Physician Practice Management, Certified (CSPPM) - HFMA Healthcare Financial Management Association 180 Days preferred

Responsibilities

• Plans, organizes, delegates, and controls the operations involving patient access services, including scheduling, pre-registration, procedure cost estimation, collection and entry of patient, insurance and diagnostic service information, verification of insurance plans and benefits, collection of authorizations for medical services, order entry/updating, patient payment estimates/collections/posting, financial counseling (including screening for charity care, development of payment plans, referrals to outside services, and collections).
• Oversees the initiation and management of patient encounter, establishing the correct identification and encounter to support accurate clinical care and revenue/reimbursement.
• Develops policies and procedures to optimize these services.
• Performs technical analysis and planning regarding system selection, modification, updates and changes.
• Collaborates with Information Services (IS) department to achieve optimum performance in achieving departmental goals and objectives.
• Manages the activities of employees who are engaged in 24/7 patient access services.
• Facilitates the training and continuing education of employees.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Prepares annual budget for areas of responsibility and performs ongoing monitoring and evaluation of budget throughout the year.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager