Manager, Patient Access Services
About The Position
The Alkermes Patient Access Services (PAS) team provides support for patients wishing to access Alkermes products. Support includes reimbursement and access education, appointment reminder support, coordination to financial assistance and assistance locating follow on providers for site of care transitions. The Alkermes PAS team works with patients, healthcare providers and insurance companies. The Manager-HCP Experience, PAS position reports to the Senior Director - HCP Experience, PAS and will play a key role in the delivery of our case management services and patient support programs. The role will oversee the PAP program for all 3 brands in addition to a team of case managers. This position is ideal for someone who enjoys working with multiple cross-functional teams to deliver solutions that improve patient access to medications and treatment. This person will be responsible for implementing PAP program enhancements, ensuring program performance, responding to customer escalations, and serving as a point of contact for Alkermes teams and the external vendor.
Responsibilities
- Implementing PAP program enhancements
- Ensuring program performance
- Responding to customer escalations
- Serving as a point of contact for Alkermes teams and the external vendor
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Chemical Manufacturing
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
