Manager, Patient Access Services - Pediatric Clinic

Vidant Health • Greenville, NC

40d

About The Position

Position Summary The Patient Access Manager functions as a subject matter expert for the enterprise and manages a seamless referral process for external providers to provide a high level of customer service to ensure Vidant Health is competitive in the marketplace. Maintains appropriate staffing levels to manage the growth/volume of the referrals received by the organization: to ensure all workflows are in place & seamless so that each request is processed and scheduled in a timely fashion. The Patient Access Manager is responsible to achieve service standards and turnaround times for external customers and to maintain/develop metrics and dashboards to monitor and report out on performance.

Requirements

• Three to four years related experience
• Bachelor's Degree or higher in Business Administration, Health Care Management, Public Health Administration, Health Information Management or related.
• In lieu of a bachelor's degree or higher, candidates should have at least 5 years of relevant experience in patient access or healthcare management, demonstrating comparable knowledge and skills.
• Demonstrated ability to manage, teach, make independent decisions and assume responsibility.
• Strong interpersonal communication skills, verbal and written.
• Ability to communicate and work effectively with all levels of staff.
• Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook.
• Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values.
• Ability to function as a leader, team member and execute the desired outcomes.
• Must exhibit creative, positive problem-solving abilities.
• Ability to foster collaboration between multiple parties.
• Ability to plan, organize and effectively present ideas and concepts to groups.
• Ability to think conceptually and apply concepts in a practical application.
• Ability to assimilate information from a variety of sources, analyze information, and determines a course of action.
• Ability to consider diverse opinions and incorporate them into the decision-making process.
• Proven track record of implementing organization-wide projects.
• Commitment to a high standard of customer service.
• Excellent budget and financial management skills.

Responsibilities

• Manages a seamless referral process for external providers
• Maintains appropriate staffing levels to manage the growth/volume of the referrals received by the organization
• Ensures all workflows are in place & seamless so that each request is processed and scheduled in a timely fashion
• Achieves service standards and turnaround times for external customers
• Maintains/develops metrics and dashboards to monitor and report out on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees