Manager, Partner Success

Sandy Hook Promise

32d•$65,000 - $75,000•Remote

About The Position

As the Manager of Partner Success, you will play a crucial role in fostering and maintaining strong relationships with educational partners to drive success and growth within the K-12 education sector on the East Coast. You will be responsible for ensuring that partners are supported, engaged, and equipped with the necessary resources to effectively implement and utilize SHP programs and provide ongoing support with how to strengthen existing implementations. The ideal candidate for this position will demonstrate the ability to work cross-functionally within the SHP organization. This position reports to the Director, Partner Success.

Requirements

Exceptional organizational/time-management skills and ability to juggle multiple tasks
Demonstrated attention to detail and accuracy
Demonstrated flexibility and ability to adapt to change
Strong written and oral communication skills
Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently
Quick learner with advanced technology skills and a proven ability to navigate complex digital systems to onboard and support partners efficiently.
Experienced in Salesforce, data dashboards, and presentation platforms used for virtual training, partner engagement, and implementation tracking.
Strong proficiency with MS Office Suite, including Outlook, Word, Excel, and PowerPoint
Demonstrated ability to work remotely and report in through a remote, de-centralized staffing structure; previous experience working remotely highly desirable
Demonstrated understanding of how role and work fits into an organization and its mission

Nice To Haves

Knowledge of grant funding guidelines a plus.

Responsibilities

Serve as the primary day-to-day lead for program implementation
Manage a portfolio of mid- to large-population K-12 partners in the region (US West, Central, or East)
Manage a prescribed cadence of implementation and ongoing account management and cross-sales activities for partners in assigned portfolio
Work closely with Business Development and Implementation teams to steward partners through the contracting and implementation processes
Develop knowledge of full suite of SHP offerings
Provide first-tier support for partners using SHP products and services
Ensure school districts onboard SHP programs with fidelity, manage district partnerships and serve as the implementation relationship owner for SHP partners
Gather, monitor, and record implementation success metrics at regular intervals; document these metrics and all significant customer interactions
Adhere to established criteria for conducting partner success meetings tailored to specific market segments ensuring alignment with partner’s needs, goals, and objectives
Utilize comprehensive product knowledge to provide exceptional customer support by addressing inquiries, trouble-shooting issues and offering tailored solutions
Collaborate with district and school leaders to support partners in achieving key performance indicators aimed at improving student well-being and safety
Monitor regional trends impacting gun violence prevention practices
Work in collaboration with Business Development team and Implementation team to take a partner-centric approach to ongoing support and coordinate training
Support and inform district leaders about Students Against Violence Everywhere (SAVE) Promise Club implementation across their district.
Work with grants team and finance team to ensure grant compliance and monitor and track progress according to grant policies and procedures
Have a basic understanding of data literacy and willingness to use and refer to data
Other duties as identified given organizational needs

Benefits

Unlimited PTO
Flexible schedules
Paid holidays and 10 days sick leave
Paid parental leave
Health, dental, and vision
Employer paid life insurance and short- and long-term disability
401k match
Professional development stipend
Wellness & mental health support
Employer Paid Employee Assistance Program.
remote office support for all staff, which includes a laptop, home office reimbursement, monthly Wi-Fi reimbursement up to $40, and monthly cell phone reimbursement up to $50