Manager, Partner Sales

Zendesk • Austin, TX

1d • $191,000 - $287,000 • Hybrid

About The Position

Role Overview: The Senior Alliance Manager, AWS, will own and drive the strategic partnership with AWS to maximize co-sell motions and create joint value propositions that accelerate business growth. This role requires deep experience in managing collaboration with AWS teams, navigating the AWS Marketplace, and supporting comprehensive co-selling initiatives, including integrations and joint go-to-market efforts with Zendesk and AWS. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team. We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to [email protected]

Requirements

• 7+ years of experience in alliance management, partner management, or business development with a focus on AWS cloud ecosystems.
• Proven track record in co-selling with AWS and managing partnerships in a cloud marketplace environment.
• Strong understanding of AWS Marketplace operations, listing optimization, and partner-led sales motions.
• Experience working with SaaS platforms like Zendesk and integrating their co-sell motions with AWS partnerships.
• Exceptional interpersonal and communication skills with the ability to influence cross-functional teams and external partners.
• Demonstrated ability to translate technical solutions into business value and articulate joint value propositions effectively.
• Strategic thinker with strong analytical and problem-solving abilities.
• Ability to travel as needed to meet partners and customers.

Responsibilities

• Develop and execute a strategic alliance plan with AWS to drive revenue growth through co-selling activities.
• Collaborate closely with AWS business development, sales, marketing, and technical teams to identify and prioritize co-selling opportunities.
• Lead joint value creation initiatives that highlight the combined solution benefits with AWS and Zendesk, fostering strong customer engagements and adoption.
• Drive alignment across internal teams (sales, marketing, product management, and support) to ensure consistent and compelling messaging on the AWS partnership.
• Support end-to-end co-sell motions including lead sharing, opportunity management, deal registration, joint account planning, and pipeline development.
• Monitor AWS partnership KPIs and business metrics, providing regular reporting and insights to senior leadership to steer alliance performance.
• Act as a trusted advisor to AWS stakeholders and internal teams, providing market feedback, competitive intelligence, and partner enablement resources.
• Facilitate workshops, trainings, and executive briefings to foster collaboration and accelerate joint customer wins.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees