Manager, Partner Network Operations

Flex • New York, NY

1d • $88,000 - $114,000

About The Position

Flex’s Partners are essential to our business, playing a critical role in our ability to acquire new users and provide them with a world-class experience. ​​As the Manager, Partner Network Operations, you will lead the execution and continuous improvement of our Partner Network (PN) onboarding operations. You will manage a team focused on the end-to-end partner onboarding lifecycle, technical implementation support, and data integrity.
In this role, you will be a key driver of operational efficiency—balancing team management with hands-on project leadership. You will partner closely with Revenue Operations and Core Sales to ensure our partner network scales effectively while maintaining high standards of data accuracy and process excellence. This is an ideal role for an operational leader who enjoys coaching a team, solving complex workflow puzzles, and delivering measurable results in a high-growth environment.

Requirements

• Experience: 4–6 years of experience in operations, program management, or technical account management, including experience leading teams or managing external vendors.
• Systems Proficiency: Strong experience using and optimizing CRM/Salesforce for business reporting and workflow automation.
• Project Leadership: Proven ability to manage complex projects from start to finish in a fast-paced environment with minimal supervision.
• Communication: Strong communication skills with the ability to present project updates and operational roadmaps to functional leads.
• Operational Execution Owner: A high-degree self-starter who takes ownership of key project workstreams and operates effectively in a fast-paced environment.
• Stakeholder Communication: Ability to clearly present project updates, operational roadmaps, and results to cross-functional leads and management.
• Process Problem Solver: Competence in identifying and resolving operational inefficiencies across systems with a focus on practical, scalable solutions.
• Cross-Functional Collaborator: Ability to build productive relationships with internal peers to align on practices and drive results.

Nice To Haves

• Industry Knowledge (Plus): Experience in Multifamily Housing, PropTech, or FinTech, particularly in Partner Operations or Technical Account Management.

Responsibilities

• Team Supervision & Coaching: Manage the day-to-day operations of the Partner Onboarding team, providing consistent coaching and guidance to ensure high-quality execution and professional growth.
• Vendor Management: Oversee external vendor partnerships, ensuring deliverables are met according to established SLAs and identifying opportunities to streamline vendor workflows.
• Project Execution: Lead the delivery of cross-functional projects that support Partner Network quality and growth, ensuring milestones are met and results align with team performance goals.
• Operational Reporting: Track and report on key performance metrics for the onboarding function, using data to identify bottlenecks and recommend tactical solutions to leadership.
• Process Excellence: Manage the end-to-end execution of operational workstreams for Partner Onboarding and Technical Implementation, identifying and implementing improvements to increase efficiency and scalability.
• Systems Coordination: Coordinate and manage technical updates for Partner systems and tooling (e.g., CRM/Salesforce), collaborating with Product and Engineering teams to ensure tools meet the needs of the Sales and Success teams.
• Impact Analysis: Analyze and communicate the operational impact of process changes, identifying risks to workflow efficiency and providing clear updates to functional leads.
• Integrity Oversight: Maintain and oversee data integrity for the Partner Network, ensuring consistent cleanliness and accuracy across associated systems through regular audits and process enforcement.
• Reporting Support: Ensure data reliability across the partner and property lifecycle to support accurate reporting and Go-To-Market (GTM) analytics.
• Enablement Execution: Execute internal enablement programs that support partner success and promote consistent operational practices across the Sales and Success teams.
• Collaborative Alignment: Build strong relationships with internal peers to ensure operational alignment and support the achievement of team-wide performance goals.

Benefits

• Competitive medical, dental, and vision available from Day 1
• Company equity
• 401(k) plan with company match (our company match kicks off at the beginning of 2026)
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Flex Cares Program
• Free Flex subscription
• Competitive compensation + company equity
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees