Manager, Panelist Recruiting

SGS•Richardson, TX

12h

About The Position

Responsible for the management of internal and external recruiting efforts for our cosmetics and personal care division to support all sites (currently Dallas and Phoenix and occasionally New Jersey) Manages and oversees the subject recruitment process and a team of recruiting staff at the Dallas, Phoenix and New Jersey sites Provides additional thought leadership in support of our goal to develop recruiting as a true core competency Provides leadership over the efforts to keep panelist recruitment in house and drive cost effective practices for recruitment Partners with operations and scientific teams to understand the needs for selected studies Proactively communicates department insights, strategies and needs to complete clinical studies on time or ahead of schedule Build, manage and analyze recruiting metrics (departmental, study specific and database specific) Regularly articulate metrics and success/areas of challenge to internal and external stakeholders Works with internal and external recruiters to maintain a database of viable study subject candidates (within an internally developed tracking system) Strategically create and implement initiatives to expand the panelist database Leads the effort to determine the appropriate future toolset for tracking study subject candidates Independently handle complex problems and determine solutions with limited resources Resilient and adaptable in a fast paced environment Mentor and coach recruiting team on sales techniques and communication strategies to guide panelists, maintain call control and de-escalate when necessary

Requirements

Bachelor’s degree or equivalent
Minimum of five-years of relevant managerial experience
Management of off-site staff
Minimum of two- years’ experience in sales, communication/telemarketing
Excellent written and verbal communication skills
Excellent advanced problem-solving skills
Ability to multi-task and interact with internal/external resources
Attention to detail
Organizational skills
Ability to master multiple technology platforms
Advanced computer skills (Microsoft Office)
Regular work attendance (as scheduled)
Resilient and adaptable in a fast paced environment

Nice To Haves

Clinical research experience preferred

Responsibilities

Manages and oversees the subject recruitment process and a team of recruiting staff at the Dallas, Phoenix and New Jersey sites
Provides additional thought leadership in support of our goal to develop recruiting as a true core competency
Provides leadership over the efforts to keep panelist recruitment in house and drive cost effective practices for recruitment
Partners with operations and scientific teams to understand the needs for selected studies
Proactively communicates department insights, strategies and needs to complete clinical studies on time or ahead of schedule
Build, manage and analyze recruiting metrics (departmental, study specific and database specific)
Regularly articulate metrics and success/areas of challenge to internal and external stakeholders
Works with internal and external recruiters to maintain a database of viable study subject candidates (within an internally developed tracking system)
Strategically create and implement initiatives to expand the panelist database
Leads the effort to determine the appropriate future toolset for tracking study subject candidates
Independently handle complex problems and determine solutions with limited resources
Mentor and coach recruiting team on sales techniques and communication strategies to guide panelists, maintain call control and de-escalate when necessary