Manager Outbound Sales Development

Globus

18d•Onsite

About The Position

The Sales Manager is responsible for driving growth through strategic planning, team leadership, and customer engagement. The role combines traditional sales management with modern digital strategies, data-driven decision-making, and cross-functional collaboration to deliver elevated and exceptional results.

Requirements

Strong analytical skills with expertise in data interpretation, reporting, and decision-making.
Ability to lead through change and drive technology adoption.
3-5 years in a management role within a multi-channel contact center or outbound sales environment with proven success managing sales teams and leaders.
Success exceeding goals &implementing strategies.
Passion for leadership development, coaching, and continuous improvement.
Proactive, outside of the box forward-thinking, and results-driven mindset.
Experience with process improvement and change management methodologies.
Proficiency in Microsoft Office, CRM systems, and call center technologies.

Responsibilities

Lead and inspire the Outbound team with a shared vision, collaborative approach, and a forward-thinking mentality.
Adapt to change and contribute to strategic planning for future growth.
Coach and develop team members for maximum sales performance, pipeline management and a focus on an exceptional guest experience
Help contribute to building and strengthening company and department core values & culture
Drive performance through effective coaching, of both Vacation Planners & Supervisors, to exceed sales goals.
Foster empl oyee and guest happiness.
Partner with other Managers to plan and execute quarterly department meetings and Leadership Summits with measurable outcomes.
Collaborate with leadership to improve processes, drive sales, production and enhance efficiency.
Prioritize and manage multiple projects in a fast-paced environment.
Lead and develop the Outbound Sales team, comprised of two Supervisors and ~25 associates.
Guide Supervisors in staffing and recruiting to meet business needs.
Ensure headcount aligns with budget and forecast requirements.
Forecast staffing needs based on lead volume, performance trends, and attrition.
With a focus on goals and the future, support Supervisors in hiring, coaching, discipline, terminations, and skill development.
Analyze team structure and associate capabilities to optimize performance.
Increase passenger deposits / sales.
Improve lead qualification and opportunity w o n percentages .
Boost complete sales and upsells.
Drive adoption of new performance metrics and CRM capabilities.
Partner with training, in designing ongoing sales and skill development programs.
Develop and manage incentive plans, ensuring payouts align with goals and drive outcomes.
Oversee daily operations with Supervisors, including lead management, call quality, scheduling, etc.
Maintain CRM pipeline health to support sales goals & identify training needs.
Monitor team KPI s; passenger sales deposits, lead qualifying %, opportunity won %, call quality, etc. Provide monthly reports to leadership and team.
Ensure all sales opportunities (leads, calls, chats, email, text) are worked fully and managed by Sales Supervisors.
Leverage CallMiner (CX quality software) to track, qualify, and develop strategies to improve lead and opportunity won%.