Manager - OS and Citrix Engineering

Fiserv • Frisco, TX

1d • Onsite

About The Position

As a Manager - OS & Citrix Engineering, you will lead a distributed infrastructure engineering organization supporting Windows, Linux, and Citrix platforms. You will be responsible for a team of engineers that provide support for critical enterprise infrastructure which will require technical leadership during major incidents and outages to guide the team through complex situations.

Requirements

• 7+ years of infrastructure engineering experience at an enterprise level
• 3+ years of managing Windows, Linux, and/or Citrix engineering teams in an enterprise environment
• 3+ years of experience supporting on-call operations and leading incident escalations across a globally distributed team with 24x7 operational responsibilities
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Nice To Haves

• Technical depth sufficient to lead a team of senior engineers
• Prior experience in infrastructure modernization, automation, and collaboration with infrastructure architecture, security, cloud, and SRE teams
• Strong interpersonal and emotional intelligence skills
• Strong written and verbal communication skills

Responsibilities

• Lead, coach, and develop engineers across Windows, Linux, and Citrix disciplines
• Handle complex people situations including performance management, career development, conflict resolution, and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows, Linux, and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture, design, troubleshooting, and operational improvement
• Provide leadership during outages, including coordination, decision-making, and stakeholder communication
• Oversee patching, lifecycle management, vulnerability remediation, and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation, efficiency improvements, and reduction of technical debt

Benefits

• For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees