Manager, Operator and Patron Insights - Away from Home

The Kraft Heinz Company • Chicago, IL

34d • Onsite

About The Position

This position is responsible for identifying, developing, and integrating consumer and operator insights, using syndicated and custom tools, to provide an advantage in the Away From Home channel. You will partner closely with the Lead of Operator and Patron Insights and with cross-functional teams - marketing, sales, culinary, new business development, and R&D - to elevate Kraft Heinz insights by translating findings into actionable recommendations. You will routinely present those findings to internal stakeholders and external customers.

Requirements

• Strategic: Strong knowledge of foodservice businesses, insight tools and approaches, and channel, operator, and patron dynamics.
• Analytical: Skilled at leveraging multiple data sources, recognizing patterns and creating strategic recommendations that are actionable and relevant.
• Impactful: Leverage custom and syndicated research to scale insights across brands, categories, and channels
• Self-Motivated: Team player who works well in a fast-paced environment and manages multiple projects and stakeholders. Demonstrates a drive for results and project leadership.
• Flexible: Comfortable with change and ambiguity. Can adapt quickly to shifting priorities while staying organized.
• Collaborator: Builds and champions cross‑functional partnerships, clarifying priorities and enabling teams to execute against shared objectives.
• Curiosity & Action: Combines intellectual curiosity and creativity with a drive for tangible results. Proactively mines trends and secondary data.
• Influential: Able to influence cross-functional partners and present findings to senior stakeholders with clarity and confidence.
• Strong Communicator: Delivers clear, concise insights and compelling storytelling with excellent presentation skills.

Responsibilities

• Research and apply expertise in Away From Home channels (restaurants, noncommercial segments, and convenience stores) to inform strategy and drive business growth.
• Analyze and translate qualitative and quantitative data (syndicated, custom, sales data) into data‑grounded recommendations for mid‑ and senior‑level decisions.
• Design and run studies and scalable projects to build operator/patron understanding.
• Generate operator and patron insights/jobs to be done to shape brand equity and innovation initiatives.
• Synthesize findings into clear reports, presentations and customer facing sell stories.
• Represent the insights' function and partner with cross functional teams to regularly present to customers with clear, data-driven recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees