Manager, Operations

AdaptHealth, LLC•Portland, OR

just now

About The Position

The Manager of Operations oversees daily operations within one or multiple branch locations, providing leadership, guidance, and coordination to ensure accurate and timely distribution of medical equipment, supplies, and services to patients' homes. This role collaborates with leadership, health systems, hospice partners, and key community referral sources to continuously improve patient services. The Manager of Operations serves as the site leader when on-site at assigned location(s) and is responsible for appointing a designee to serve in this capacity during their absence.

Requirements

An associate degree from an accredited college required, bachelor’s degree preferred
Five (5) years’ experience in the HME leadership is required
Relevant experience in health care, insurance customer services, claims, billing is preferred
Valid and unrestricted driver’s license in the state of residence
Leadership Skills
Strong ability to co-manage in a multi-site environment
Independent Thinker and Decision Maker
Strong analytical and critical thinking skills with attention to detail
Excellent verbal and written communication
Excellent customer service skills
Proficient computer skills and knowledge of Microsoft Office specifically Excel
Ability to prioritize and manage multiple projects
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
Subject to long periods of sitting and exposure to computer screen
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
Must be able to lift 50 pounds as needed
Excellent ability to communicate both verbally and in writing
May be exposed to angry or irate customers or patients
Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Maybe required to travel as needed

Responsibilities

Serves as the site leader when on-site at assigned location(s), ensuring operational continuity and appointing a qualified designee to assume site leadership responsibilities during absences.
Oversees daily branch operations including Delivery, Warehouse, Logistics, and Respiratory staff (with appropriate clinical supervisory support, as required) to ensure timely and efficient execution of services.
Manages branch budget, monitors financial performance against targets, and controls operational costs to achieve profitability and efficiency goals.
Ensures all branch services comply with federal, state, and local regulations, including requirements from CMS, Department of Health, DOT, FDA, OSHA, and the company's accreditation organization.
Oversees delivery fleet management including vehicle maintenance, safety compliance, DOT requirements for drivers, and accident/incident management.
Ensures the dispatch team routes orders efficiently, meeting, or exceeding productivity and cost-per-delivery goals while ensuring timely and accurate service delivery.
Controls branch-level inventory and places purchase orders in accordance with company restocking protocols, collaborating with department leaders to ensure timely, efficient, and clinically safe delivery of goods and services.
Monitors and achieves key performance indicators including delivery times, order accuracy rates, patient satisfaction scores, and operational efficiency metrics.
Oversees branch facility maintenance, warehouse organization, safety standards, and equipment maintenance (forklifts, warehouse equipment, etc.).
Manages operational systems and technology platforms (routing software, inventory management, DME systems) to drive process improvements and operational efficiency.
Identifies service trends, addresses customer concerns, and conducts root cause analysis to implement corrective measures and improve patient experience.
Collaborates cross-functionally with Billing, Customer Service, Clinical, and other departments to resolve complex operational and patient issues.
Maintains relationships with ordering physicians and referral sources, communicating patient status changes through visit reports and timely correspondence.
Communicates regularly with regional and departmental leadership to align delivery resources with organizational goals and metrics for patient care, safety, personnel, and maintenance.
Contributes to regional and organizational growth initiatives, driving process improvement and operational efficiency projects.
Ensures initial and ongoing staff training occurs regularly with accountability measures, achieving operational and regulatory audit goals.
Assists in resolving patient equipment problems during emergency conditions and supports preventative maintenance and service checks on home respiratory equipment.
Assumes on-call responsibilities during non-business hours in accordance with company policy.
Participates in continuing education and professional development to maintain current knowledge of industry standards, techniques, and AdaptHealth's HME products and services.
Maintains patient confidentiality in compliance with HIPAA guidelines and completes all assigned compliance training and educational programs.
Adheres to AdaptHealth's Compliance Program and all applicable company policies, procedures, and patient protocols.
Performs other related duties as assigned.
Recruits, selects, and hires qualified staff; provides effective onboarding, comprehensive training, and regular performance feedback.
Develops workforce plans, creates staff schedules to meet operational demands, and manages labor hours and overtime to control costs.
Communicates job expectations, monitors performance, and provides coaching, counseling, and disciplinary action as needed to achieve staff results.
Establishes annual departmental goals and objectives aligned with the organization's strategic priorities.
Achieves organizational performance and retention goals, including timely completion of employee performance evaluations.