Manager, Operations

Quantix SCS LLC • Baytown, TX

2h

About The Position

The Manager, Operations, is responsible for overseeing the day-to-day execution of transportation and logistics operations within a terminal or assigned region. This role ensures service delivery, operational efficiency, safety compliance, and team leadership while aligning activities with business objectives. The Manager, Operations plays a key role in optimizing resources, supporting customer satisfaction, and driving performance across departments.

Requirements

• 5+ years of experience in Transportation, Logistics, or Operations Management.
• Prior supervisory or management experience in a fast-paced environment.
• Experience in P&L management, scheduling, or load planning preferred.
• Strong organizational, leadership, and decision-making skills.
• Effective communication and interpersonal abilities.
• Proficiency in TMS, Microsoft Office Suite, and reporting tools.
• Solid understanding of DOT, OSHA, and transportation regulations.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Oversees all aspects of terminal or regional operations, including scheduling, dispatch, routing, and load execution.
• Ensures compliance with safety, environmental, DOT, and company regulatory standards.
• Monitors KPIs such as on-time performance, utilization, cost-per-load, and asset productivity.
• Coordinates with departments such as maintenance, safety, and recruiting to maintain seamless workflow.
• Manages day-to-day problem resolution, service delays, and escalations in real time.
• Leads and develops frontline supervisors, dispatchers, and support staff.
• Conducts performance evaluations, coaching sessions, and training initiatives.
• Creates a culture of accountability, engagement, and high performance.
• Ensures team alignment with operational goals and company values.
• Serves as the primary contact for key customer accounts at the local/regional level.
• Ensures operational teams meet or exceed customer expectations.
• Proactively identifies service issues and implements corrective actions.
• Partners with commercial teams to support growth and retention initiatives.
• Prepares and manages terminal budgets, labor planning, and cost controls.
• Analyzes financial and operational reports to identify areas for improvement.
• Ensures compliance with internal policies, audits, and record-keeping standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed