Manager, Operations

Centene Corporation•Northampton, MA

35d•Remote

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Applicants for this job have the flexibility to work remote from home anywhere in the United States Position Purpose: Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives Develop and manage methodologies for tracking, identifying and problem-solving issues, interpreting and presenting program results and insights, and developing data-driven analysis approach for clients Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction Facilitate and support operations staff in the planning, achievement, and tracking of the organizations key strategic initiatives to create a positive impact on organizational scorecard Serve as an internal resource and advisor on improvement activities Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work Able to travel up to 25%

Requirements

Bachelor’s degree Business Administration, related field, or equivalent experience.
4+ years experience in operational business processes or data analysis, preferably in the managed care or insurance industry.
Able to travel up to 25%

Nice To Haves

Practical experience implementing continuous improvement via Six Sigma or Total Quality Management (TQM) is desirable.
Experience working within a matrix environment preferred.

Responsibilities

Oversee operations, and business strategy utilizing cross-functional departments to meet strategic objectives
Develop and manage methodologies for tracking, identifying and problem-solving issues, interpreting and presenting program results and insights, and developing data-driven analysis approach for clients
Perform data analysis from a variety of data sources to evolve the metrics used to measure effectiveness and return on investment of all current and new product activity
Collaborate with staff to identify internal and external customers and their expectations, initiate process changes to increase quality, decrease costs and improve staff, provider and member satisfaction
Facilitate and support operations staff in the planning, achievement, and tracking of the organizations key strategic initiatives to create a positive impact on organizational scorecard
Serve as an internal resource and advisor on improvement activities
Explore new approaches to work processes by utilizing quality improvement techniques to eliminate waste and re-work