Manager, Operations & Supply Chain (US- REMOTE)
About The Position
We are seeking a detail-oriented, proactive, and solutions-driven Manager of Operations & Supply Chain to oversee all day-to-day logistics and 3PL management. This role owns the full lifecycle of international inbound shipments and domestic outbound logistics, and acts as the direct operational owner and day-to-day liaison for all wholesale and drop ship partners. This leader must navigate both the strategic oversight of our 3PL and technology partners and the operational depth required to keep product moving. They need to be just as comfortable driving high-level improvements as they are digging into data, resolving issues, and owning hands-on execution. You will collaborate closely with Planning, Merchandising, Systems, Customer Care, and our factory partners to ensure smooth, efficient, and cost-effective product flow from production to customer.
Requirements
- 5-7+ years of experience in Operations, Supply Chain, or Logistics, ideally within ecommerce, apparel, or CPG.
- Strong understanding of international logistics, including freight bookings, customs clearance, HTS, duties, and freight/payment terms.
- Experience managing relationships with 3PLs, freight forwarders, and wholesale partners.
- Demonstrated ability to oversee both high-level strategy and hands-on operational execution.
- Strong analytical skills; comfortable with data, dashboards, and system workflows (NetSuite a plus).
- Excellent communication, vendor management, and cross-functional leadership skills.
- Highly organized, proactive, and able to operate in a fast-paced, high-growth environment.
- Passion for continuous improvement and building scalable, efficient processes.
Responsibilities
- Serve as primary business owner for our 3PL relationship, managing daily communication, issue resolution, and weekly/monthly performance reviews.
- Monitor SLAs, KPIs, and operational accuracy across receiving, putaway, picking, packing, and returns.
- Partner with the 3PL to forecast labor and capacity based on inventory flow, seasonality, and new product launches.
- Drive continuous improvement around warehouse processes, inventory accuracy, and cost-to-serve.
- Manage all inbound freight from factories to 3PL, ensuring timelines are met from EXF to delivery.
- Oversee relationships with freight forwarders; manage communication on bookings, routing, consolidations, and exceptions.
- Oversee international freight terms, factory payment terms, duty calculations, and overall landed-cost impacts.
- Ensure all documentation (commercial invoices, packing lists, 7501s, SSCC labels, carton files, etc.) is accurate and received on time.
- Partner with Planning on delivery risk assessments, delays, and prioritization needs.
- Oversee all outbound shipments across DTC, marketplace, and wholesale channels.
- Monitor domestic carrier performance and cost; escalate and address service failures.
- Own the operational relationship with our wholesale and drop ship partners (e.g. Target, Amazon, Walmart, and additional partners).
- Ensure all operational requirements—EDI, carton labeling, order routing, mapping, SLAs—are executed accurately and on time.
- Serve as an escalation point for order fulfillment exceptions, compliance inquiries, and chargeback prevention.
- Collaborate cross-functionally to support the onboarding of new partners and expansion of existing relationships.
- Identify and drive process improvements across inbound, outbound, warehouse operations, and logistics cost management.
- Support strategic projects such as system integrations (e.g., NetSuite, Celigo, SPS), packaging changes, and service enhancements.
- Develop and maintain relevant SOPs, workflows, and dashboards to ensure operational visibility.
- Partner closely with Planning to support forecasting and budgeting.
Benefits
- Remote Flexibility: Work from anywhere in the US while growing your career.
- Positive culture: Join a team that values collaboration, transparency and support.
- Meaningful work: Contribute to a mission that empowers women and families.
- Award winning products: Be part of a company recognized for quality and innovation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
