Manager, Operations Strategy

Airwallex • San Francisco, CA

1d

About The Position

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles . You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you’ll do As Manager, Operations Strategy, you will be a core problem solver and thought partner to our Operations and business leaders. You will lead high impact projects end to end across onboarding, risk, payments, and support operations, owning everything from diagnosing issues to implementing solutions and measuring outcomes. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of owning work streams that will drive the evolution of our business. This role is based in San Francisco.

Requirements

• 5 to 7 years of experience in strategy, strategic operations, business operations, or a similar analytical role, preferably with a fast growing tech startup or top tier strategy or management consulting firm or equivalent.
• Strong analytical and problem solving skills, with proficiency in SQL and Excel and comfort working directly with data to answer business questions and build recommendations.
• Exceptional stakeholder management and influencing skills, especially with Engineering teams.
• Prior experience in fintech, payments, banking, financial services, or other regulated industries, including exposure to KYC, onboarding, risk, or compliance processes.

Responsibilities

• Identify and drive strategic projects to improve our customer experience
• Lead important initiatives to uplift the day-to-day work of our operational functions
• Take a data driven approach to problem solving
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed