Manager - Operations Analytics

Frontier Airlines • Denver, CO

65d

About The Position

The Manager, Operations Analytics employs operations research, statistics and programming skills to improve our operational performance. They will be responsible for compiling, tracking, monitoring and reporting all key operational performance metrics for the business. They apply critical problem-solving skills to deliver data-driven analysis that informs operations decisions across the company. The ideal candidate should possess strong technical abilities to solve complex problems using data and analytical techniques, and a deep curiosity to learn more about airline operations. This position reports to Director, Operations Planning & Design.

Requirements

• Bachelor's Degree or higher in Computer Science, Statistics, Mathematics, or related analytical field, or equivalent work experience in lieu.
• 3+ years of professional experience in data analytics, data engineering, programming, or other quantitative fields.
• Previous professional experience with SQL, Python, R or other coding languages.
• Previous professional experience with Power BI or Tableau.
• Ability to write SQL code to query against disparate data sources
• Familiar with object-oriented programming languages, like Python
• Ability to work in and with Power BI or Tableau to create interactive reports and dashboards
• Strong leadership and team development skills.
• Strong project management and organizational skills
• Exemplary written and verbal communication and presentation skills
• Ability to structure logical analytical approaches and to apply a range of quantitative techniques to solve business problems in an efficient, timely manner
• Comfortable working self-sufficiently to creatively solve analytical challenges with limited data and imminent deadlines
• Strong work ethic; delivers results in ambiguous, time-pressured situations
• Sound judgment and ability to maintain composure under pressure

Nice To Haves

• Advanced degree in above disciplines preferred.
• 2+ years of direct people leadership experience preferred
• Experience in airline operations, logistics, operations management, network planning, scheduling, revenue management, revenue analytics or similar positions preferred.
• Understanding of operations research, statistical, product management, and/or programming solutions and techniques
• Knowledge or interest in machine learning and artificial intelligence
• Demonstrated understanding of airline network design, economics, and operations management principles preferred

Responsibilities

• Lead reporting of key operational performance metrics on a daily, weekly and monthly basis, with a focus on implementing automated, self-service reporting wherever possible.
• Develop dynamic and flexible visualizations and dashboards to illustrate performance, trends and KPIs.
• Analyze a range of enterprise-wide data sources to investigate and determine the root cause of operational performance and identify emerging trends.
• Construct statistical models to analyze operational scenarios, identify critical insights, and present findings to stakeholders.
• Develop and maintain an operational performance forecast used for goal setting and tracking initiative performance.
• Create documentation, code standards, code library and workflows. Define operational data structures and implement best practice coding and structure.
• Conduct ad-hoc projects, reports and analyses as determined by management.
• Build strong relationships with business partners throughout Scheduling, Operations and Business Intelligence departments to identify new opportunities and deliver data and analytics solutions.
• Effectively collaborate with a wide variety of stakeholders across the business from diverse technical and non-technical backgrounds.
• Clearly communicate the actionable business implications of complex quantitative analyses to senior management.
• Manage evaluation of team members, including skill sets, skill development and regular reviews in line with department policies
• Mentor team members and foster the development of their programming and analytics skills.
• Develop expert status on operational topics and trends across the business and industry
• Support the continuous improvement of the Frontier Airlines operation

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a 'Dress for your Day' business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Air Transportation
• Number of Employees: 5,001-10,000 employees