Manager, Operational Excellence

Two Chairs

6d

About The Position

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.
One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply even if they don't think they meet some expectations of the role.
About the role
As the Manager of Operational Excellence, you’ll drive the strategy & development of a new operations team focused on driving scalability. You’ll work closely with Product Development, Operations, Clinical Care, and many other teams across our business to identify, design & implement solutions that enable them to operate more efficiently and effectively.

Requirements

• Has experience in building new systems for improving operational excellence at scale
• Can use data to drive decisions & perform root cause analysis
• Has experience managing a team of individual contributors
• Can prioritize responsibilities with various stakeholders and cross-functional partners
• Will collaborate effectively with cross-functional partners to conduct root cause analysis, identify opportunities, and implement solutions.
• Navigates ambiguity effectively & can can prioritize across various stakeholders
• Uses data to drive decisions, develop insights, & assess success

Nice To Haves

• Lean Six Sigma certification
• Has experience working in mental health or healthcare

Responsibilities

• Process design & implementation
• Lead the design & successful implementation of solutions that are sustainable and efficient into our operational processes. Build longevity & durability into our operations.
• Design of new processes including conducting process mapping, requirement gathering, stakeholder interviews, and proposals for new, edited, or deleted processes.
• Oversee the build of the process, led by the Operational Excellence Associate, meets the success criteria you’ve laid out for the workflow or process.
• Team leadership
• Lead a small team to support them in achieving performance goals
• Develop your team member(s) and facilitate regular career & development conversations, coaching sessions, and annual performance reviews.
• Maintain an inclusive and psychologically safe environment where team members feel comfortable giving and receiving feedback, communicating openly, and collaborating closely
• Strategy development & execution
• Create & hone a functional strategy for how your team identifies, prioritizes, and implements their work
• Identify and evaluate success metrics for your team’s work
• Collaborate with Product Development to align on priorities and determine where to apply tooling, process redesign, or both.
• Onboard onto our systems, document existing processes, and generate proposals for top 1-2 areas to focus on improving efficiency.
• Define & use a framework for approaching process improvement; do first evaluation of this framework & identify opportunities for continuous improvement
• Successfully launch 5-10 process improvements with clearly defined impact on scaling blockers
• Define & share a strategy for identification & prioritization of key areas for your team to work on
• Create & share a consistent strategy for your team’s approach to building new processes to unblock scaling, which might include defining & operating under industry best practices (like Lean Six Sigma)
• Establish a strong partnership with Product Development to enable us to systematically identify, review, and tackle key areas that are blockers to scale

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees