Manager Onsite Service - Employee Benefits

The Standard • Dallas, MO

18d • Onsite

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary You'll oversee and support business growth, profitability, and retention by formulating customer service strategies and ensuring effective staff implementation within the Employee Benefits Sales and Service Office. Collaborate with the Director of Field Service to coordinate service strategies for designated offices that are consistent with the overall vision of the sales organization. Serve as a strategic partner with the Employee Benefits Sales Manager to achieve office objectives, supporting long-term profitability and growth in alignment with divisional goals. Manage facility operations and monitor expenses to ensure efficient performance.

Requirements

• Education: Bachelor’s degree required.
• Experience: 5+ years' experience leading a team in the Employee Benefits Insurance industry required.
• Travel: You will be required to travel in your territory (central area) for client satisfaction visits and employee visits.
• Professional certification required: Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.
• Other: Personal automobile is available for business use with adequate insurance and a safe driving record.
• Ability to work Central Time Zone hours is a requirement of the role.

Responsibilities

• Lead and motivate your team to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
• Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
• Support staffs’ advocacy of the customer within The Standard with all key internal partners, including within EB Operations and across ISG including Sales RVPs, Sales Managers and Sales Reps.
• Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers.
• Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and/or customer visits.
• Lead and motivate the Sales Administrative Coordinators to ensure appropriate support of the sales organization.
• Provide leadership, counseling and training to the Sales Administrative Coordinators to meet accuracy and production goals.
• Manage and monitor RFP process through Salesforce.
• Invest in and develop your team; create a performance based, incented workforce, contribute to the setting of strategy and policy of Employee Benefits Division, reflect corporate philosophies and stature.
• Responsible for the selection, development, motivation, appraisal and salary recommendations of reporting subordinates.
• Contribute to the company’s progress in affirmative action.
• Audit and monitor individual and office results frequently and, in partnership with the Director, Field Service and Employee Benefits Sales Manager, redirect strategies as needed to meet financial objectives for profit and growth.
• Travel to satellite offices as needed to ensure process consistency and staff engagement.
• Administer operation of facility, including leases, expense allocations, banking, local vendors, furniture, equipment, systems and office relocation.
• Monitor office budget results and readdress expense allocations if appropriate.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager