Client Service Manager – Employee Health & Benefits

Marsh McLennan•Chesterfield, MO

1d•Hybrid

About The Position

Client Service Manager – Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Service Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Client Service Manager on the Employee Health & Benefits team, you’ll be responsible for managing a team of Client Specialists, focusing on training, performance management, and employee development. You will also ensure compliance with corporate policies, monitor workloads, and hold team members accountable for achieving goals and development plans. This role includes overseeing service team operations, fostering knowledge sharing, coordinating account assignments, and supporting client retention efforts. Additionally, you’ll handle employee relations, participate in talent recruitment, resolve escalated client issues, and contribute to continuous improvement initiatives and department meetings. Our future colleague. We’d love to meet you if your professional track record includes these skills: These additional qualifications are a plus, but not required to apply: We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. Some benefits included in this role are: To learn more about a career at MMA, check out our website or flip through our recruiting brochure. Follow us on social media to meet our colleagues and see what makes us tick: Who you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #MMAUMW #LI-Hybrid #MMAEHB Click here to return to the Marsh Careers Site Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Requirements

Bachelor’s degree or equivalent work experience
7-9 years of group health & welfare plan industry experience and demonstrated relationship management skills
Experience leading and managing employee teams
Missouri or Illinois Life & Health Broker’s License

Nice To Haves

CEBS designation

Responsibilities

managing a team of Client Specialists, focusing on training, performance management, and employee development
ensure compliance with corporate policies
monitor workloads
hold team members accountable for achieving goals and development plans
overseeing service team operations
fostering knowledge sharing
coordinating account assignments
supporting client retention efforts
handle employee relations
participate in talent recruitment
resolve escalated client issues
contribute to continuous improvement initiatives and department meetings