Client Manager, Employee Health & Benefits

Marsh

2d•Hybrid

About The Position

As a Client Manager on our Employee Health & Benefits team, you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach. You will lead the marketing process by gathering RFP documents and exploring negotiation opportunities. Additionally, you will drive carrier negotiations and oversee technological implementations to ensure seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process. Collaboration with compliance resources will ensure adherence to regulations. Your confidence in driving client strategy and engaging with decision-makers will be key. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.

Requirements

Bachelor's degree or equivalent work experience required
A minimum of three years of Benefits/HR experience required
Working knowledge of risk management techniques, including Employee Health and Benefits markets and marketing techniques
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

Nice To Haves

3-6 years of experience in insurance broker space desired, 5-7 years of experience in insurance broker space strongly desired
Life & Health License or ability to obtain within 90 days